Business Details
About
Mexican Restaurant
Chipotle Lebanon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
3.0
231 reviews
5 stars
82
4 stars
24
3 stars
16
2 stars
24
1 star
85
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty tables and floors, and a lack of cleanliness in the food prep area.
Service Issues
Customers frequently mentioned poor service, including staff being unhelpful, rude, and inattentive, as well as issues with incorrect orders.
Portion Sizes
Many reviews highlighted dissatisfaction with portion sizes, with customers feeling that they received insufficient amounts of food for the price.
Food Quality
While some customers praised the food as fresh and tasty, there were numerous complaints about the quality, including dry meats and unappetizing ingredients.
Pricing Concerns
Several reviews noted that prices were perceived as high relative to the quality and portion sizes of the food.
- AEAndy EctonJan 3, 20261.0Yeah this place needs to close ASAP. Overpriced and underdelivers on service and quality - repeatedly. There are much better locations and places to eat. This was my $6.00 taco earlier today - ice cold.
- CTChris TaberDec 30, 20255.0Perfect from order to stomach. Love Chipotle.
- KDKristen DettorreDec 21, 20251.0This location is extremely dirty. The tables, the floors, the prep counter, the drink station. The entire restaurant needs a deep clean and daily upkeep. The bathrooms were even worse. We come here often because we love chipotle but it’s getting hard to overlook the complete lack of cleanliness.
- CCChadDec 20, 20253.0Chipotle has gotten out of control with their prices. $17 for a steak bowl and small fountain drink. Staff was friendly, but seemed to be short one or two people.
- DCDave ChittyDec 17, 20253.0No Stars for service. I’m pretty disappointed. It seems like any time I go in (usually later in the evening) you guys are out of something. Tonight it was cheese. Another time chicken. Another time pinto beans. Another time carnitas. This is not a deal breaker by itself, but what makes it worse is they make ZERO effort to inform the customers as they enter. Put up a sign or something. Make an announcement as the customers come in the door. But please, do not wait until you get to the Cheese to mention you’re OUT OF CHEESE. Ridiculous. And then try to upsell me queso? Really? You’re out of cheese so I get to pay extra? You’re kidding me. I blame the management of the restaurant not the poor trainee who was blindsided by my incredulity. Guys, why stay open until 10:pm every night if you are going to run out of ingredients by 8:15? How can you night after night continue to disappoint people by running out of the thing they came in for? Absurd. If I didn’t love your food I would never be back, but it’s pretty dang tasty. And fresh. Get it together Chipotle. PS thanks to the shift manager who gave me the free queso after I demanded it since I would have otherwise not had any cheese on my burrito. So thoughtful and proactive. 😑
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Lebanon, TN?
Chipotle Mexican Grill is located at 620 S Cumberland St, Lebanon, TN 37087.
What are the operating hours of Chipotle Mexican Grill in Lebanon?
Chipotle is open every day from 10:45 AM to 10:00 PM.
What type of food does Chipotle Mexican Grill serve in Lebanon?
Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced, real ingredients without artificial additives.
How can I place an order online for Chipotle Mexican Grill in Lebanon?
You can order online through Chipotle's official order website or their mobile app available on the App Store.
Does Chipotle Mexican Grill in Lebanon offer any rewards or loyalty program?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
How can I contact the Chipotle Mexican Grill location in Lebanon?
You can contact them by phone at +1 629-600-2074 or email at TN.4421.Lebanon@chipotle.com.
What are some nearby places to Chipotle Mexican Grill in Lebanon?
Nearby places include Petopia Pet Salon, Direct Auto Insurance, Metro by T-Mobile, and Whataburger.
Can I visit any other restaurants near Chipotle Mexican Grill in Lebanon?
Yes, nearby restaurants include Whataburger, Gondola Restaurant (Italian and pizza), White Castle, Panda Express, and Cracker Barrel Old Country Store.
Are there any retail or service stores near Chipotle Mexican Grill where I can shop or get services?
Yes, nearby retail and service stores include Walgreens (pharmacy and convenience), Lowe's Home Improvement, Game Stop (video games and entertainment), and Metro by T-Mobile (mobile phones).
How can nearby places like Petopia Pet Salon or Direct Auto Insurance benefit Chipotle customers?
Customers can conveniently combine their visit to Chipotle with a pet grooming appointment at Petopia Pet Salon or manage insurance needs at Direct Auto Insurance, making efficient use of their time in the area.