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Chipotle Mexican Grill

2.4
(27 reviews)

Business Details

451 Highway 109 N, Lebanon, TN
37090, United States
(615) 252-5872
https://www.chipotle.com

About

Mexican RestaurantChipotle Mexican Grill
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
451 Highway 109 N, Lebanon, TN
37090, United States

Hours

Monday10:45 AM - 10:00 PM
Tuesday10:45 AM - 10:00 PM
Wednesday10:45 AM - 10:00 PM
Thursday10:45 AM - 10:00 PM
Friday10:45 AM - 10:00 PM
Saturday10:45 AM - 10:00 PM
Sunday10:45 AM - 10:00 PM

Reviews

2.4
27 reviews
5 stars
8
4 stars
1
3 stars
0
2 stars
3
1 star
15
  • SD
    Shane Ders
    3 days ago
    1.0
    I’ve rarely ever left a review in my life. People need to be warned not to waste their money though. Cold, chewy chicken, tiny portions for the price, and not very friendly staff. I’d be surprised if they’re open this time next year. It’s a shame we couldn’t get a decent restaurant in that location.
  • CL
    Cheryl Layman
    Apr 23, 2026
    5.0
    I was a bit wary with all the bad reviews about this place but this was the best service I have had in a long time of going out and ordering food The nice lady with blonde hair and a nose ring was very patient with me while I figured out what I wanted then the older lady behind the register and the young gentleman that bagged up my food both had such a great attitude despite how late it was, I can definitely see myself returning again soon
  • JS
    Jacob Stanley
    Apr 21, 2026
    2.0
    Stopped in for lunch on our way back to our shop. My partner and I both got bowls with Adobo chicken. We both initially recieved less than or equal too 1 scoop of rice. We both had to request more rice to get a normal portion. The rice I got also was at the bottom of the container she was scooping from and was clearly burned to the bottom. The rest of the experience was fairly normal, until we got to the cashier to actively was touching her nose with her hands before she handed us our cups. The cup I recieved had some food particulate on it, so I requested another one, which she again touched the inner lip of the cup with her "nose" hand, you will. I will acknowledge that she was younger and just may not have thought about how she was handling the items, but thats still unsanitary. The food itself was OK. The eating area itself was fairly dirty and clearly needed attention that it was not recieving (photos shown). All in all we took a gamble on this Chipotle due to the poor reviews from other people, and im here to say we probably should have listened for the sake of sanitation.
  • BP
    Bailey Paul
    Apr 18, 2026
    2.0
    This location has been very inconsistent, especially during the evening rush around 6pm. Many times when we come in, there is barely any food prepared, which makes the experience frustrating after a long day. I do want to note that most of the employees we’ve interacted with are respectful and do their best given the situation. However, today’s visit was especially disappointing. The food was fully stocked, but the employee serving us was extremely rude. My boyfriend was ordering for both of us, and she rushed through the process, throwing the bowls together and giving noticeably uneven portions. My bowl had significantly less rice, beans, and chicken compared to his, without us requesting anything extra. When he politely pointed out that there wasn’t enough chicken on mine, we were charged for extra instead of it being corrected. The employee also spoke in an aggressive tone, saying “ma’am what else do you want” despite clearly seeing he was ordering. It felt like our food was made carelessly and with frustration, which isn’t acceptable when you’re paying for a consistent product. I hope management addresses both the food prep consistency during peak hours and customer service, because this location has potential but needs improvement.
  • SA
    Stephanie Ashe
    Apr 5, 2026
    1.0
    The food was trash the chips were stale and hard like they’d been sitting out all day. When I let the girl at the register know (the one with the big tattoo on her neck), she had a nasty attitude from the start. She was rude, dismissive, and honestly just as trashy as the service. She refused to replace the chips, saying she “can’t keep exchanging chips because it doesn’t taste properly,” which didn’t even make sense. I asked for a refund, and she caught even more of an attitude, telling me she had to get a manager. Then she goes to the back and brings out a girl who looked like a teenager. The “manager” didn’t even properly come up or acknowledge me they were talking from a distance like I wasn’t even worth addressing. The only person in there with any common sense was another lady who stepped in and admitted that the chips do get hard from sitting out. She told them to give me the ones I originally asked for. Overall, the food was trash and the service was even worse. Rude, unprofessional, and trashy attitude. Definitely a 1-star experience, and I won’t be back.

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