Dairy Queen Grill & Chill

4.0
181 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
201 Hwy 52 Bypass W, Lafayette, TN
37083, United States

Hours

Reviews

4.0
181 reviews
5 stars
109
4 stars
25
3 stars
11
2 stars
13
1 star
23

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and unprofessional staff behavior.

Food Quality

The quality of food was inconsistent, with some customers praising it while others described it as subpar or overpriced.

Cleanliness

Multiple reviews mentioned dirty dining areas and unsanitary practices by staff.

Customer Experience

While some customers had positive experiences with friendly staff and good service, many expressed frustration with management and overall service quality.

Product Availability

Several customers noted that the location often ran out of key items, leading to disappointment.
  • AP
    Arthur Pagett
    Jan 2, 2026
    1.0
    Great if you have plenty of time to spare, no where to go etc…. Service was non existent
  • TP
    Timothy Paxson
    Oct 30, 2025
    4.0
    I only get The banana splits there but they're good
  • SS
    Sonja Smith
    Oct 25, 2025
    3.0
    I gave it 3 stars because I'm tired of driving to the location and them being out of ice cream or a machine is not working. Twice I've ordered online and when I went to pick it up they didn't have what I ordered. If they don't have it, it shouldn't let you order it. Idk who is ordering their ice cream for restock, but they're not doing a very good job. I'm writing this because I was thinking of going there. I tried to call and ask if they have what I was going to get because I don't want to make another wasted trip, but no one answered. This is going to make the second time that I'm not going to even try. I'm just going somewhere else that's never out of ice cream. I prefer things Dairy Queen has so I wish they would keep their freezer stocked better.
  • JS
    Jennifer Stafford
    Oct 21, 2025
    5.0
    Service was quick and the ice cream was delicious 😋😋😋
  • MS
    mary beth sweeney
    Oct 11, 2025
    1.0
    There was sharp hard plastic in my child's ice-cream took 30 minutes to get half the order another 30 for them to correct it this saw the cook eating with gloves on while making orders this place needs new management quickly or properly train them

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Lafayette, TN offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.

What are the opening hours for Dairy Queen Grill & Chill during the week?

The restaurant is open from 10:30 AM to 9:30 PM Monday through Wednesday, and from 10:30 AM to 10:00 PM Thursday through Sunday.