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Arby's

3.9
(849 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
515 Waldron Rd, La Vergne, TN
37086, United States

Hours

Reviews

3.9
849 reviews
5 stars
378
4 stars
241
3 stars
113
2 stars
43
1 star
74

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed, with some praising friendly service while others report rudeness and unprofessional behavior.

Food Temperature

There are frequent complaints about food being served cold or not fresh, impacting overall satisfaction.

Order Accuracy

Many customers reported issues with incorrect orders, leading to frustration and dissatisfaction.

Cleanliness

While some reviews mention cleanliness, others highlight unsanitary conditions, particularly in the bathrooms.

Wait Times

Customers consistently noted long wait times in the drive-thru and for orders, contributing to a negative experience.
  • RI
    R. I.
    Feb 12, 2026
    5.0
    I work in the area, after a hard morning at work, it's nice to come here and find a clean table and greeted by nice staff. Everyone is so respectful, "Hello Sir, Thank you Sir" they play old country tunes, so it's not just quiet and boring while eating. Food as been on par, always hot. I do wish tho, for walk-in customers, that the drive-thru wasn't priority.. few times, I was standing waiting to order, definitely before a car pulls up, the drivethru the beeps for a car and the attention is off the person standing in line, please take our orders first, were a priority too... I still ring the bell tho!
  • ET
    Emile Toca
    Feb 4, 2026
    3.0
    Ordered a combo and fries were warm at best
  • TH
    Tracy Hughes
    Dec 26, 2025
    1.0
    Food was cold and just gross. Won't return to this location
  • JC
    James Chappell
    Dec 8, 2025
    3.0
    This review is for a very specific instance instead of an overall experience with this location. Normally I have no issues out of this location but today I did. In the early afternoon today (12/08) my niece and I walked in to order some food (with intentions of placing it "to go"). Upon entering, the first thing we hear is the young black female employee talking to somebody in a deliberately disrespectful tone of voice "See this is why you shouldn't be off back line." We walked up and stood there, waiting to place an order. The female employee made no effort to greet us or ask us to please stand by, she'll be with us shortly..... nothing. Instead, however, with her back to us she continues to berate the employees working on the back line, aggressively and disrespectfully commenting on everything they're doing. "You need to fix that." "You're making a mess." "That's too much, it's only a pinch of lettuce." "It's gonna fall apart." and several other very loud and vocal comments that the entire dining area could clearly hear. The two working the back line couldn't even say anything - she just was just going on and on in a hateful manner about every single thing they were doing. My first thought was to say something of "If they seem to be doing absolutely everything wrong, get back and there and show them out to do it properly." (I could see the wraps being made, personally, and they didn't seem to be doing a bad job.) After hearing this for a few minutes, I decided to leave. If she was openly treating her team members in that regard, I was not about to volunteer me or my niece to be next. As we were clearly walking out the door, there was no effort to even turn around, no apologies, nothing. She just kept digging into the back line team members. I tried calling the location for an owner's contact but nobody answered the phone. So, unfortunately, I feel like this is the only place to notify the location of this behavior. As I said in the beginning... the food is normally good from there. It's why I gave an overall of 3 stars and not 1. I have my favorites and they never disappoint. This specific employee, however, is completely unacceptable. It cost the company business today.
  • FS
    Faye Scott
    Nov 15, 2025
    4.0
    Freash food

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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