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Wendy's

3.9
(918 reviews)

Business Details

(423) 592-4066

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2245 Jacksboro Pike, La Follette, TN
37766, United States

Hours

Reviews

3.9
918 reviews
5 stars
406
4 stars
238
3 stars
126
2 stars
48
1 star
100

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as cold, stale, or improperly cooked items.

Staff Friendliness

While some customers praised friendly staff, others noted a lack of engagement and professionalism among employees.

Cleanliness

Several reviews mentioned dirty tables and unsanitary conditions in the restaurant.

Order Accuracy

A significant number of customers experienced problems with order accuracy, receiving incorrect items or missing components.
  • DW
    DeeDee Walker
    Feb 26, 2026
    1.0
    not one car in the drive thru.. 4 items ordered with 2 being fries and other two sandwich and nuggets.. still no one in line. asked to pull up and we did. a sheriff came thru and drove off and we still sit. at least 7 to 10 min still no one. go to the door it's locked, went to drive thru and banged on that window. finally a female not very nice comes to the window and I asked if we are getting our food.. I'm bagging it now and proceeds to close the window. so I said it should not take this long with no cars in drive thru at all. mam I'm bagging it now and you don't have to be so rude. like I told her you haven't seen rude.. she continued running that mouth and made us wait another 5 min.. sling our bag in the window of our car. honestly I did not eat my food. when I walked up to the window there was dirty cups and milk shake every where. I will not go back. they are nasty, dirty and a bunch of young kids running wild. I don't think asking for my food is being rude. I paid for it, it's your job to get it out in a timely manner. there are not excuses for this kind of behavior from an employee.. health department might need to revisit this location along with regionals and districts because there is no need the attitude I received and the nasty mess everywhere is unbelievable..
  • CN
    Callie Nees
    Feb 4, 2026
    2.0
    We went through the drive through and asked for a Son of Baconator with no ketchup. What we received had ketchup all over it. It seems like the drive through attendant and the actual cooking of the food could communicate better. Guess it's a good thing that we like to pay for food that is barely edible because it all tasted like ketchup.
  • SB
    Stacia Byrge
    Dec 23, 2025
    5.0
    Dani was extremely helpful, kind and courteous with an upbeat and friendly personality
  • GG
    Germy
    Dec 6, 2025
    3.0
    Ordered a Cobb salad and the chicken was so hard it could break a tooth other than that everything was good. This was late at night and likely due to sitting on warmer to long. I would recommend this Wendy’s still the staff are friendly and mistakes happen and this is a first complaint in many visits
  • AM
    ashley Michelle
    Nov 26, 2025
    1.0
    Every table was dirty. Are fodod was cold and the fries we so gressey. Never go back again. All the workers were in the back just talking. I had to say HELLO to know we were inside.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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