Dairy Queen Grill & Chill

3.9
591 reviews
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Business Details

2401 Jacksboro Pike, La Follette, TN
37766-2908, United States
(423) 717-0803
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
2401 Jacksboro Pike, La Follette, TN
37766-2908, United States

Hours

Reviews

3.9
591 reviews
5 stars
308
4 stars
112
3 stars
60
2 stars
33
1 star
78

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, particularly the ice cream and Blizzards, but there were complaints about food being cold, poorly prepared, or not worth the price.

Service Issues

Multiple reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several customers noted that the restaurant was dirty, with complaints about the dining area and restrooms.

Pricing Concerns

Many customers felt that the prices were too high for the quality and quantity of food received.

Staff Performance

While some staff members received praise for their friendliness and hard work, others were criticized for poor service and lack of training.
  • AA
    AR
    1 day ago
    1.0
    The absolute worst location and it’s not corporate owned. I’ll drive 30mins to go to the next closest one from now on. Issues are as followed; no idea what I cupcake is, cold fries every single time, somehow ran out of spoons and now a DoorDash order. This location refused to even write Happy Birthday on a cake due to it being ordered with DoorDash. The DoorDash driver even asked if they would write it and was told no to order it from them directly. Did it ever occur to you that maybe I couldn’t pick the cake up myself and take it to the location? I have had it so reached out to corporate, but apparently this location is not corporate owned so zero help. Go somewhere else
  • KB
    Kristen Brickey
    5 days ago
    1.0
    Tried ordering a cake for my sister's birthday by DoorDash. Ended up with an empty cake. The dasher really tried and asked them if they would simply write happy birthday or even her name on it to which they replied it had to be ordered by them... then how would I get it delivered? The DQ where I live will let you pick a cake from the freezer and they will write on it if you need a name because it takes two seconds.... I ordered this right before they even opened the store so the "cake lady" or whoever does the cakes should have even been there to take care of it. Incredibly lame on this Dairy Queen's locations end. My local Dairy Queen will even add color to a cake already made from the freezer. This one gives out blank cakes for birthdays. Won't be making the mistake again, this DQ will never get another dollar from me or my family when we are in town to visit.
  • AR
    Ashley Rose
    Nov 8, 2025
    3.0
    Cost to much.
  • RP
    Rollin Puggy
    Nov 2, 2025
    5.0
    Good fresh food nice workers and clean building
  • BM
    Brittany Marlow
    Sep 6, 2025
    1.0
    My ice cream had a hair in it and melted and I told the little girl at the door and she tried to argue and blew at me. So disrespectful. Will not come back if you keep employees like that
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburger®, shakes & malts, and DQCakes.com products.

What are the regular opening hours of Dairy Queen Grill & Chill?

The restaurant is open from 10:00 AM to 10:00 PM Monday through Thursday and Sunday; on Friday and Saturday, it is open from 10:00 AM to 10:30 PM.