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Brand Certified

Arby's

3.8
(620 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2418 Jacksboro Pike, La Follette, TN
37766, United States

Hours

Reviews

3.8
620 reviews
5 stars
268
4 stars
163
3 stars
85
2 stars
35
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders.

Food Quality

While some customers praised the freshness and taste of the food, others experienced cold or improperly prepared items.

Staff Attitude

Feedback indicated mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Stock Availability

Several reviews mentioned that the restaurant often runs out of key items, impacting customer satisfaction.
  • SS
    Sarah SayItAintSo
    Feb 21, 2026
    4.0
    I door dashed my order and I received everything I ordered and it got here quick. Unfortunately, the French Dip sandwich didn't even have enough meat to cover the bun. The French Dip pictured on the door dash app looks about 3 times the size of what I received. It was very tasty, I just wish the picture was more realistic and/or it had more meat. The potato wedges were good, but were not cooked enough. My other visits to this location have been good.
  • PS
    Patricia Sexton
    Feb 3, 2026
    3.0
    Roast beef wasn't the same and didn't taste the same
  • AA
    Alien
    Jan 3, 2026
    1.0
    I ordered 2 Turkey bacon ranch and a French dip and a large Dr Pepper. I waited in drive through for 5 mins none answered so I went in waited another 5 mins to tell them I had a mobile order and I would like to order 3 cup of peppercorn ranch on the side while she rings me up and she tells the dude in the back which is the manager those cups of cheese is 3 cups of peppercorn ranch. He said we don’t have peppercorn ranch. So then I’ll replied what kind of sauce did you add to the sandwich because it’s supposed to have ranch or peppercorn ranch He said nothing but I ordered the sandwiches because of the peppercorn ranch and then I was like well can I have a refund? He said no you have to do it through the mobile app. But refund me my 3 cups of pepper corn ranch hopefully that goes back to my card. OK, and then the sandwich Supposed to be no tomato, no red onions both of them had the red onions and tomatoes on it which I’m all allergic And still told me that he was not going to refund me or remake my food…… I spent almost 30$ I will not be back. And I will be filling a complaint to corporate because this is Ridiculous this place has always been a mad house .
  • CH
    Christopher Hollifield
    Dec 9, 2025
    5.0
    Always fresh, exactly what I order every item, Everytime. Plus they are quit friendly and if for some reason they have you pull forward on a rare occasion, they do not forget about you. Quick to get you what you ordered.
  • MM
    Marcella Metcalf-Grissom
    Dec 9, 2025
    1.0
    Every single time I have been to ANY of the arby's they claim they are out of mayo. I'm going to stop eating here because I like mayo on my RB sandwich and you can never get any no matter which one you visit.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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