Arby's

3.9
617 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2418 Jacksboro Pike, La Follette, TN
37766, United States

Hours

Reviews

3.9
617 reviews
5 stars
268
4 stars
162
3 stars
84
2 stars
35
1 star
68

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the food for being fresh and hot, although there were complaints about cold or stale items.

Service Issues

Many reviews highlighted slow service and incorrect orders, with some customers expressing frustration over long wait times.

Staff Attitude

While some customers noted friendly and helpful staff, others reported rude behavior from employees, particularly management.

Stock Availability

Several customers mentioned that the restaurant often runs out of key items, which negatively impacted their experience.
  • AA
    Alien
    Jan 3, 2026
    1.0
    I ordered 2 Turkey bacon ranch and a French dip and a large Dr Pepper. I waited in drive through for 5 mins none answered so I went in waited another 5 mins to tell them I had a mobile order and I would like to order 3 cup of peppercorn ranch on the side while she rings me up and she tells the dude in the back which is the manager those cups of cheese is 3 cups of peppercorn ranch. He said we don’t have peppercorn ranch. So then I’ll replied what kind of sauce did you add to the sandwich because it’s supposed to have ranch or peppercorn ranch He said nothing but I ordered the sandwiches because of the peppercorn ranch and then I was like well can I have a refund? He said no you have to do it through the mobile app. But refund me my 3 cups of pepper corn ranch hopefully that goes back to my card. OK, and then the sandwich Supposed to be no tomato, no red onions both of them had the red onions and tomatoes on it which I’m all allergic And still told me that he was not going to refund me or remake my food…… I spent almost 30$ I will not be back. And I will be filling a complaint to corporate because this is Ridiculous this place has always been a mad house .
  • CH
    Christopher Hollifield
    Dec 9, 2025
    5.0
    Always fresh, exactly what I order every item, Everytime. Plus they are quit friendly and if for some reason they have you pull forward on a rare occasion, they do not forget about you. Quick to get you what you ordered.
  • MM
    Marcella Metcalf-Grissom
    Dec 9, 2025
    1.0
    Every single time I have been to ANY of the arby's they claim they are out of mayo. I'm going to stop eating here because I like mayo on my RB sandwich and you can never get any no matter which one you visit.
  • MM
    Mary M
    Nov 30, 2025
    3.0
    Waited a while for food, for take out. We were waiting on fresh fries. Had 2 in the order total. Good thing I was paying attention. She put one fresh fry in the bag and handed us our order. I looked in the bag there was already one fry in there. I asked her if we could have 2 fresh fries, not 1 old and 1 new. She obliged. There were 2 dine in orders that came in after us and they got their food first. Ours was a simple beef n cheddar and classic RB w swapped buns. Nothing special. They no longer carry the spicy pepper blend sauce.
  • RH
    Richard Heatherly
    Nov 15, 2025
    3.0
    Ordered two 1/2lbs of Roast beef, no bun. Recieved 2 regular sandwiches. No big deal, went back around. Was told to just take the bread off. Explained it was due to Celiac, that's why I ordered it without bread. He remade it, but huffed about it and had an attitude.