Wendy's

3.7
1748 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3424 Winfield Dunn Parkway, Kodak, TN
37764, United States

Hours

Reviews

3.7
1,748 reviews
5 stars
662
4 stars
436
3 stars
284
2 stars
124
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, with specific complaints about fries and burgers.

Cleanliness

Several customers noted dirty dining areas and unsanitary conditions, including issues with the bathrooms.

Staff Behavior

Feedback highlighted a lack of professionalism among staff, with some employees being described as rude or dismissive.

Positive Experiences

A few customers praised specific employees for excellent service and noted that some food items were enjoyable.
  • TT
    Terry Trussell
    Nov 13, 2025
    4.0
    They screwed up order. They fixed the problem to my satisfaction.
  • AD
    Andrea Drescher
    Nov 2, 2025
    3.0
    Stopped while traveling the food was not good. The employees must have been on something cause you could barely get them to understand anything.. had to wait 15 for our food and it was cold...
  • AJ
    Alexis Jones
    Nov 1, 2025
    1.0
    We pulled up to drive thru and our cashier was unbelievably rude to us. He even said when we tried to order a burger “You can’t say it like that” we also heard yelling on the speaker when trying to order. We had to yell so they could hear our order and they didn’t even apologize. So then when we tried to order a potato and they told us it would take an HOUR, so we just got nuggets. It took thirty minutes to get our food. The burgers didn’t have what we asked for at all and they were even COLD and the fries were so old and they looked like they were cooked days ago. I would definitely not recommend this establishment to eat it was a horrible experience.
  • JM
    Jeremiah Maples
    Oct 31, 2025
    5.0
    The whole team were super friendly to our family! Hats off to the whole team for going above and beyond to take care of us!
  • AS
    Aliana Sanchez
    Oct 19, 2025
    1.0
    Atmosphere was really brain dead. Barely got acknowledged or a response from any of the employees. You could see from the waiting line an employee at the back vaping and grabbing the fries with his bare hands. Another employee was really short with me and did not give me the correct order. Waited over 20 minutes for my food. Overall terrible service and food quality.

Frequently Asked Questions About Wendy's

Is Kodak Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.