Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Kodak Subway® Restaurant at 2854 Windfield Dunn Pkwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Many customers reported rude and unhelpful service from staff, with several instances of employees appearing disinterested or dismissive.
Employee Behavior
There are numerous complaints about specific employees being unprofessional, including wearing earbuds while serving customers and displaying negative body language.
Food Quality
While some customers enjoyed their sandwiches, there were consistent reports of incorrect orders and issues with food preparation, such as stale bread and incorrect toppings.
Cleanliness
The cleanliness of the location received mixed reviews, with some noting improvements while others reported dirty tables and unsanitary conditions.
Pricing Concerns
Several customers expressed dissatisfaction with the pricing, describing it as high relative to the quality and portion sizes of the food.
NC
Noel Thomas (Willow Tree Custom Cabins)
3 days ago
5.0
Great sandwich (Because you tell them what to put on it lol) great friendly service
JO
Jordan Otis
Aug 27, 2025
1.0
I walked in and waited a few minutes, the girl came out texting on her phone with her buds in, taking her sweet time. After she finally put her phone down, she looked at me and didn't say a word. I said, I have a few sandwiches, then said, the first is a 12 inch Philly with American cheese and Chipotle sauce. She still hasn't said a word to me by this point. She makes most of the sandwich and then goes and stands by the register. I then say, I have 3 more things I need. She slow walks back over to me and places three papers down, looks up and finally speak mumbling something. I said what, she asked, what sizes. I said, (1) 6 inch and a cheese pizza and I'm longer getting anything for myself. After I tell her what i want on the 2nd sandwich, she makes it and then goes to ring it up, still hasn't said anything but, "what sizes". I tell her I want to make 1 a meal so I can get a drink, she rolled her eyes at me and then changed the price on the order. The guy was nice and of it was a cheese pizza and he makes it. A friend walks in and he said he wanted a quick sandwich, I said, "good luck". And then I left. I was pulling out and he was getting back in his car leaving with no sandwich. I backed up and asked him what happened, he said, "bro, she ripped my sandwich with her hands and was going to give me a 4 inch instead of a 6 inch. I just said nevermind and left".. lol.
There are plenty of these reviews about this same person. I felt bad for the owner that this employee is so absolutely terrible, but if he doesn't know by now, he's blind. If he knows about it and doesn't care, neither do I. I'll never go to this subway again.
RM
Rita McGill
Aug 24, 2025
5.0
Very clean and fast service
RL
Rachel Longstreet
Aug 10, 2025
1.0
Son went in alone to order a sub after work(he is 16) and the worker basically refused to give him anything he asked for on his sandwich. Said he couldn't have it without cheese which is absolutely not accurate. What is someone can't have cheese?!? That's ridiculous. And he argued with him about everything he wanted on his sub basically. Not a very good experience or customer service at all.
On another note (I know this isn't the stores fault) but the app is a joke and never works. How does this company expect people to use the app and earn rewards when it won't process a payment for a food order.
Lots of kinks that need to be worked out in the stores and on the app. I miss the old subway.
BH
Bettijo Hutchinson
Aug 9, 2025
2.0
I hate to leave a review like this but wow I felt like I was an inconvenience getting a sandwich. Very short and rude answers to our questions. She had very beautiful long hair that was not pulled back at all and went into my son's food while making it and was mad when I asked to have it remade. I'll drive further next time to get better service.