Brand Certified
McDonald's
3.5(3200 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
139 E Dumplin Valley Rd, Kodak, TN
37764, United States
Certified by McDonald's • Mar 01, 2026
(865) 933-8801
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.5
3,200 reviews
5 stars
1,114
4 stars
729
3 stars
574
2 stars
244
1 star
539
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
Many reviews mentioned cold or improperly prepared food, with several customers expressing disappointment in the freshness and quality.
Cleanliness
The restaurant's cleanliness was criticized, with reports of dirty tables and unsanitary conditions.
Staff Attitude
While some staff were noted as friendly, many reviews highlighted a lack of care and professionalism among employees.
Management Issues
Several customers called for better management and training, citing disorganization and a lack of accountability among staff.
- JBJessie Lynn B.6 days ago5.0This sweet lady just gave me a free coffee🥲🥲 I'm traveling from jersey to Louisiana and this was much appreciated
- SOSeek Him OutdoorsFeb 24, 20265.0Fast and Fresh. First time a McDonald's felt like fast food again. Most places you wait in line for 30 mins then your late getting back to work
- MTMelissa TaylorFeb 22, 20261.0ordered unsweet tea got sweet I'm a diabetic ordered vanilla milk shake for fiance got mocha chocolate went back in and told the older lady with greyish hair in a ponytail she said it was vanilla and I said no it's not she was a snot so I left mad people like that don't need to work there if they don't know the difference VERY DISAPPOINTED IN THIS MCDONALD'S
- JMJames MichaelsFeb 19, 20261.0Stood at the counter to order for 10 min no one even looked
- TJTisha JoyceJan 24, 20265.0I've looked through the other reviews and it breaks my heart to see so many negative ones. Then I realize its mostly about yhe night shift and I understand. I dont go very often but when I do, its always in the early mornings. Beverly in back cash and Dakota who is sometimes at the front window are the sweetest people ever. (Even though Beverly is a GA fan!!! 🤣🤣🤣) I never have an issue and the staff are all so nice. Have had a few minor food issues but the service totally made up for it. I meant to get the new GM's name but I forgot to ask her. She is really sweet as well and seems to have a keen eye for her staff. Thank you all for being so amazing!!!!
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
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- Official website