Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Waited 30 mins in line because the employees were chatting it up with the car in front. Finally do get to pull forward and they’re rude as all get out. Nasty faces, said my total coldly, basically threw the bags out the window. Never going here again. This all happened with what looked the manager on duty. Oh and of course the fries are cold
AA
andrew6d6
Mar 26, 2026
1.0
Sat in the drive through for around 10 minutes. Three girls decided to argue over wrong food orders. Apparently, they got two wrong and one person drove off in front of me with free food, or more food than he ordered. All three were playing the blame game. The nice guy at the window handed me my drink then asked me to pull forward after trying to straighten them out. Then when I got my food one of my sandwiches was wrong and the bag was handed to me by one of the girls who quickly went back inside. I dont know who those three girls were but they need to be separated from now on since they cant work with each other. Two were african american with braids and the other one was slightly overweight and blonde. If it matters I was a mobile order too and I dont understand how they could get that wrong.
MS
Matthew Wayne Smith
Mar 26, 2026
5.0
I'm grading this on the fast food scale of course. This was definitely a very solid Wendy's. We had to wait a minute but the food came out hot and fresh. We would definitely come back here again when traveling. The Staff was also friendly.
AB
Ashley B
Mar 8, 2026
5.0
We pulled right as they were getting ready to close. They happily took our order and that was the most fresh burger I have ever had at a Wendy's! Great job to the team working at 2am on 3/8/2026!
What are the regular operating hours for Wendy's at 400 Merchants Dr. N.W., Knoxville?
Wendy's at 400 Merchants Dr. N.W. is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer a drive-thru service?
Yes, the Wendy's at this location offers drive-thru service with the same hours as the restaurant, from 6:30 AM to 2:00 AM daily.
Can I get breakfast at the Wendy's on 400 Merchants Dr. N.W., Knoxville?
Yes, this Wendy's serves breakfast, including a selection of combos, sandwiches, coffee, and sides.
Is delivery available from this Wendy's location?
Delivery availability varies by area. Use the Wendy's app or visit order.wendys.com and enter your delivery address to check if delivery is available near you.
What forms of payment does Wendy's on 400 Merchants Dr. N.W. accept?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I provide feedback or contact the Wendy's at 400 Merchants Dr. N.W.?
You can contact the restaurant directly at (865) 246-6777, reach the Customer Care team via their website's contact page or live chat, call 888-624-8140, or fill out Wendy's Customer Satisfaction Survey online.
Where can I find the menu and nutrition information for this Wendy's?
Menu pricing and nutrition information are available on order.wendys.com or through the Wendy's mobile app by selecting this location.
Are there any hotels near Wendy's at 400 Merchants Dr. N.W. where visitors can stay?
Yes, nearby hotels include Super 8 by Wyndham Knoxville Downtown Area and Super 8-Knoxville North, convenient for guests visiting the area and planning to dine at Wendy's.
What other fast food options are near this Wendy's location?
Nearby fast food alternatives include Burger King, McDonald's, Taco Bell, and Domino's Pizza, offering a variety of dining choices close to Wendy's.
Are there any recreational or entertainment places near Wendy's on 400 Merchants Dr. N.W.?
Yes, nearby recreational spots include Cool Cat Billiards and Cafe, and Peyton's Place (a bar, pool billiards, and golf course), perfect for visitors looking to relax before or after dining.
Brand Certified Facts from Wendy's
This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 12, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: