Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
I went through the drive through not only was my burger overcooked and a tad burnt, but it and my fries both were cold. Not to mention my fries weren’t even a full container compared to my friends meal
JS
Jessie Simpson
3 days ago
1.0
Customer service is almost zero here. Very rude employee. Looked to be the manager? When asked for corporate number wouldn’t give it to me. She wouldn’t quit cutting us off long enough for us to order and then of course got the order wrong. 10/10 do not recommend Wendy’s you need to reevaluate your management staff. I feel bad for the people that have to work with her.
HH
Hunter Humbert
Apr 4, 2026
1.0
If I could leave a zero star or a half star I would. I have gone to this location multiple times. Whether it’s to dine in or for Uber Eats/door dash orders. And I have NEVER had such a horrible experience in my life. The manager on duty was rude and disrespectful, I went through the drive thru (like normal when I place mobile orders/ Uber Eats/doordash) and I was wearing pajamas and was in shorts that barely covered anything since it was my day off and wasn’t wanting to go out anywhere. Yeah sure I could have put on sweats but it was 80+ degrees. The manager demanded that I go inside and refused to understand that I was partially indisposed. Like being a female she of all people should understand and help a girl out. I am beyond mad and I will never be going to this location again solely because of the management staff. I proceeded to storm inside asking for my food that was already paid for and some male employee looked at me dumb founded like I was speaking a foreign language and disgustingly pointed behind me. Such disrespectful staff and honestly corporate should really reconsider their staffing at this location.
AG
Amanda Graham
Mar 29, 2026
1.0
Worst experience ever. I had to order3 different times to the same person. Not complicated 2 burgers 2 fries 2 nuggets too with barbecue sauce, but they were worried about 4 cars illegally parked. So they rang up. Oth meals completely different, then accused me of lying about 4 nuggets even though I showed the recent. Then dude reaches his hand in the basket hanging over the fryer and grabs them bare handed then turned and handed it to me. My god what happened to Wendy's?
Oh just tried them hand nuggets and they were frozen still never even dropped them. Not cooked!
CC
Constance
Mar 22, 2026
1.0
Probably one of the rudest Wendy's I've ever been to in my entire life my Frosty was melted my fries were cold my burgers were slapped together literally I will not be visiting this Wendy's again every time I hear someone talking about Wendy's they are talking about this one saying that how rude the people are that work there the dude delivered our food to us outside after we waited for almost 10 minutes didn't even say thank you have a nice day or anything just basically threw the food through my window and that was it he was manager at that I have never felt more disrespected by a fast food worker and my wife and I work in fast food myself
What are the operating hours for Wendy's drive-thru on weekdays?
Wendy's drive-thru is open Monday through Friday from 6:30 AM to 2:00 AM.
Does this Wendy's location serve breakfast, and where can I view the breakfast menu?
Yes, this Wendy's in Knoxville serves breakfast. You can view the breakfast menu and order via their website or mobile app.
Is Wendy's open for dine-in, takeout, and delivery?
Yes, Wendy's at 2401 Chapman Highway offers dine-in, takeout, delivery, and has a drive-thru available.
What payment options does Wendy's accept at this location?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I contact this Wendy's location for questions or feedback?
You can call Wendy's directly at (865) 999-4631, reach Customer Care via live chat on their contact page, or call 888-624-8140.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's menu website, mobile app, and in-restaurant via a nutrition poster.
Is Wendy's currently hiring in Knoxville, TN?
To check current job openings at this Wendy's or nearby locations in Knoxville, visit Wendy's Careers page and search by location.
Are there other fast food options near this Wendy's location?
Yes, nearby fast food options include Pizza Hut, McDonald's, Burger Boys, and Shoney's, which offer a variety of burgers, pizza, and American fare.
What entertainment or nightlife options are close to this Wendy's?
Nearby nightlife includes Club Dejavu, The Stage bar, and Smoke Shop where you can enjoy live entertainment and drinks after your meal.
Are there any nearby services or shops a visitor to Wendy's might find useful?
Yes, nearby services include Allen Sign Company for printing needs, CarMart for car buying, and Wee Care Shoppe for thrift shopping and women's clothing.
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