Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
554 reviews
5 stars
201
4 stars
114
3 stars
63
2 stars
48
1 star
128
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported unsanitary conditions, including dirty floors, sticky tables, and unpleasant odors in the lobby.
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poorly prepared food.
Food Quality
While some customers enjoyed specific menu items, others reported stale or poorly prepared food, including burnt fries and incorrect sandwich orders.
Staff Attitude
Staff attitudes varied significantly, with some being friendly and helpful, while others were described as rude and unprofessional.
- SBSierra BingNov 11, 20255.0Veterans Day 2025 Wendy's was gracious enough to offer vets a breakfast meal. Thanks for this! Clean restaurant and Your server named Virginia super kind and great smile . The world needs more like her :)
- CEChristina EhlertNov 11, 20255.0I know for a fact this is the cleanest Wendy's I've ever been In. Ppl are really sweet and go out of their way to make sure u get what u want and have what u ordered when u leave. Food is hot fresh and all employees are funny always smiling and happy and I'll definitely be back!
- BLBarbara LaugenNov 2, 20252.0I live Wendy's but this particular location cant seem to get the food right. They are SLOW! We were there at least 10-12 minutes which is crazy for a fast food place that didnot have anyone else in front of us! They either cant hear what you say, arent listening, or just dont put specialties in the system leaving the kitchen crew make it worng. Most of the stuff are not rude necessarily but not what i would call friendly either. One of the managers spilled 1/4 of my tea into my car and all over me then she grinned like it was funny! When I asked for napkins she huffed at me like i was an inconvenience. I have NEVER seen a MANAGER be so rude and disrespectful to a customer!
- RCRebecca CopelandOct 27, 20251.0On 10/27/25 at 7:10pm I utilized the drive through. Firstly, I was the only customer in the drive through. The employee was carrying on a personal conversation over the speaker as I was placing my order. I ordered a potato, small chili and a junior bacon cheeseburger. The employee didn’t know if they even had potatoes. I paid $8.40, was handed 2 bags and left. When I arrived home I discovered my burger was missing. I immediately called and advised of the missing item. I was met with a very rude response of “just come back and get it.” I told the lady I live 20 minutes away, I stopped on my way home and was not going back out in the rain. Without acknowledging me, she handed the phone to someone else. The woman said she was the manager. I explained the situation. She said I could stop by tomorrow with my receipt. I told her that the employee never gave me a receipt. She took my name and number and said she would leave a note. To make matters worse the chili was nothing more than undercooked bean soup. Not a single piece of meat in it! This is not the first time this location has messed up an order and been rude about it. My suggestion: stop at the Wendy’s at Clinton Hwy/Callahan instead.
- VVV VOct 22, 20251.0Manager and staff do not want to be here from what I could see. Restaurant is very dirty - sticky floors, dirty tables, etc. Staff are not familiar with menu options.
Frequently Asked Questions About Wendy's
Is 400 Merchants Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Knoxville, TN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Knoxville, TN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (865) 246-6777.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 400 Merchants Wendy’s serve breakfast?
Yes, this Wendy’s location in Knoxville, TN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the regular operating hours for Wendy's at 400 Merchants Dr. N.W., Knoxville?
Wendy's at 400 Merchants Dr. N.W. is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer a drive-thru service?
Yes, the Wendy's at this location offers drive-thru service with the same hours as the restaurant, from 6:30 AM to 2:00 AM daily.
Can I get breakfast at the Wendy's on 400 Merchants Dr. N.W., Knoxville?
Yes, this Wendy's serves breakfast, including a selection of combos, sandwiches, coffee, and sides.
Is delivery available from this Wendy's location?
Delivery availability varies by area. Use the Wendy's app or visit order.wendys.com and enter your delivery address to check if delivery is available near you.
What forms of payment does Wendy's on 400 Merchants Dr. N.W. accept?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I provide feedback or contact the Wendy's at 400 Merchants Dr. N.W.?
You can contact the restaurant directly at (865) 246-6777, reach the Customer Care team via their website's contact page or live chat, call 888-624-8140, or fill out Wendy's Customer Satisfaction Survey online.
Where can I find the menu and nutrition information for this Wendy's?
Menu pricing and nutrition information are available on order.wendys.com or through the Wendy's mobile app by selecting this location.
Are there any hotels near Wendy's at 400 Merchants Dr. N.W. where visitors can stay?
Yes, nearby hotels include Super 8 by Wyndham Knoxville Downtown Area and Super 8-Knoxville North, convenient for guests visiting the area and planning to dine at Wendy's.
What other fast food options are near this Wendy's location?
Nearby fast food alternatives include Burger King, McDonald's, Taco Bell, and Domino's Pizza, offering a variety of dining choices close to Wendy's.
Are there any recreational or entertainment places near Wendy's on 400 Merchants Dr. N.W.?
Yes, nearby recreational spots include Cool Cat Billiards and Cafe, and Peyton's Place (a bar, pool billiards, and golf course), perfect for visitors looking to relax before or after dining.