Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
563 reviews
5 stars
203
4 stars
115
3 stars
63
2 stars
50
1 star
132
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently poor customer service, with reports of rude staff, incorrect orders, and unprofessional behavior.
Order Accuracy
Many customers experienced issues with incorrect orders, both in the drive-thru and in-store, leading to frustration and dissatisfaction.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and sticky floors, contributing to a negative dining experience.
Food Quality
While some customers enjoyed the food, there were frequent complaints about stale or improperly prepared items, indicating inconsistency in food quality.
- J1Jameo 19591 day ago5.0By far my favorite Wendy's , the service has always been fast & great . The staff are all very friendly & gracious to customers
- BWBrandon WEEKS (Diego Weeks)4 days ago2.0They are not respectful here and they Will let ur food get cold by the time they hand it to you and they will argue with you saying it is hot and all that and thats BS u know
- AHAdam HounschellJan 4, 20261.0This drive thru always the slowest I’m sitting here at midnight the only one here and been sitting here 10 minutes
- MMMeredith MaikenDec 28, 20251.0Went through the drive through, we had to wait 30 minutes because they "forgot our order" and it was incorrect. They were also completely out of salads.
- AOAndrea OwensNov 25, 20251.0Went through the drive through and the order was wrong Ordered two triple cheese, One double and one biggie bag at the Merchant's location in Knoxville. The shorted me a triple. When we called they repeatedly hung up. FINALLY someone picked up and I nicely asked to speak to the manager and the woman who answered nastily SAID NO and hung up. My husband called from his phone also repeatedly and when someone picked up they cursed at him!!!! The rudest and most arrogant employees ever. I WILL NEVER USE THEM AGAIN! They will incorrectly give you an order if you do drive through. (I'm thinking because they are cashing in on your money without giving you what you ordered. If you try to call they will not answer and finally if someone does they will curse at you and hang up. I have even use different cell numbers and politely asked to speak to a manager and the person who answers tells me NO in an authoritative voice and hangs up. The workers are rude to the customers whom have paid full price for their meal and curse at the customers . Obviously there is no manager around because they can act this way to paying customers.
Frequently Asked Questions About Wendy's
Is 400 Merchants Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the regular operating hours for Wendy's at 400 Merchants Dr. N.W., Knoxville?
Wendy's at 400 Merchants Dr. N.W. is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer a drive-thru service?
Yes, the Wendy's at this location offers drive-thru service with the same hours as the restaurant, from 6:30 AM to 2:00 AM daily.
Can I get breakfast at the Wendy's on 400 Merchants Dr. N.W., Knoxville?
Yes, this Wendy's serves breakfast, including a selection of combos, sandwiches, coffee, and sides.
Is delivery available from this Wendy's location?
Delivery availability varies by area. Use the Wendy's app or visit order.wendys.com and enter your delivery address to check if delivery is available near you.
What forms of payment does Wendy's on 400 Merchants Dr. N.W. accept?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I provide feedback or contact the Wendy's at 400 Merchants Dr. N.W.?
You can contact the restaurant directly at (865) 246-6777, reach the Customer Care team via their website's contact page or live chat, call 888-624-8140, or fill out Wendy's Customer Satisfaction Survey online.
Where can I find the menu and nutrition information for this Wendy's?
Menu pricing and nutrition information are available on order.wendys.com or through the Wendy's mobile app by selecting this location.
Are there any hotels near Wendy's at 400 Merchants Dr. N.W. where visitors can stay?
Yes, nearby hotels include Super 8 by Wyndham Knoxville Downtown Area and Super 8-Knoxville North, convenient for guests visiting the area and planning to dine at Wendy's.
What other fast food options are near this Wendy's location?
Nearby fast food alternatives include Burger King, McDonald's, Taco Bell, and Domino's Pizza, offering a variety of dining choices close to Wendy's.
Are there any recreational or entertainment places near Wendy's on 400 Merchants Dr. N.W.?
Yes, nearby recreational spots include Cool Cat Billiards and Cafe, and Peyton's Place (a bar, pool billiards, and golf course), perfect for visitors looking to relax before or after dining.