Wendy's

3.6
323 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7535 Mountain Grove Dr., Knoxville, TN
37920, United States

Hours

Reviews

3.6
323 reviews
5 stars
148
4 stars
51
3 stars
34
2 stars
18
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in the drive-thru and for food orders, often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Food Quality

Several customers complained about the freshness and quality of the food, with reports of cold, stale, or improperly cooked items.

Staff Attitude

Feedback indicated a mix of friendly and rude service, with some employees being described as pleasant while others were noted for their lack of professionalism.

Management Issues

Customers expressed concerns about poor management and staffing levels, leading to ongoing service problems.
  • DC
    Dakota Collins
    Oct 22, 2025
    1.0
    Don't go this place me and my family been waiting here 15 minutes in the drive thru and Wendy stuff missed up others people Olders up.
  • SH
    Sharon holst
    Oct 21, 2025
    1.0
    Waited in parking spot thru drive 15 minutes when food got there exception the the fries none of three burgers where made fresh while we waited they were cold not a little alot my lettuce looked like seaweed my bun was so stale it fell apart Into crumbs . My husband his bread was fine food complete cold. Also the food served fresh was fries and the container was half full.. I would have did the on reciept review but we did not get one.also there was only two car ar drive thru the time one parked upfront waiting on food and us parked onside. Very disappointing to say the least
  • LS
    Larry SMITH
    Oct 16, 2025
    1.0
    Every single time I go here if the man with the grey hair isn't there it's absolutely terrible. The meat on the burgers are old and dried out and when I pay $6 for just the burger I expect to be able to eat it. And there won't be a car at all in the driveway thru or parking lot and they say welcome to Wendy's I'll be with u In a minute and u have to wait before ordering then if he's not there it's awful. When he is there he makes sure our food is good but if he's not it's just terrible. I don't like leaving bad reviews but when it keeps on and on happening over and over it's gonna make me not even come there at all. Now I look at all the other reviews and see 90% of ppl are dissatisfied so the GM isn't doing their job which means the DM isn't either for allowing this to continually happen I don't understand why you would allow this over and over with so many unhappy customers no wonder the place is always empty, and the food is old because they make it and nobody comes to get it for hours and they still serve it too lazy to make more from now on I'm asking for it freshly made or going somewhere else SMH absolutely ridiculous
  • ST
    Sarah Teffeteller
    Oct 15, 2025
    2.0
    I got in the drive thru line at 11:53 and I didn't get my food until 12:18. There were only two cars in front of me in the line. Not my definition of "fast" food at all. Very frustrating and inconvenient. This was my first and probably last time at this location. The only reason for 2 stars and not 1 was that the food was hot when I got it. Otherwise, the wait was ridiculously long, and the employees were so blank faced and dead in the eyes they looked like they were miserable and annoyed
  • JB
    Jaden Breeden
    Oct 1, 2025
    1.0
    I would recommend not to go here. They are under staffed. I waited in the drive-through for five minutes at the speaker and then they said one moment and waited another five minutes waited in a parking spot for fifteen minutes before going in confronted them about the order and waited for my food to be made which took another five minutes. This is very unacceptable for being a fast food Franchise 30 minutes for breakfast in a drive through is unacceptable I could have went through McDonalds 10 times in that time with them slammed. The parking lot was empty and the drive through was also only had five cars go through the drive through while I was sitting there!

Frequently Asked Questions About Wendy's

Is 7535 Mountain Grove Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.