Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers frequently reported long wait times in the drive-thru and for food orders, often exceeding 20 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.
Food Quality
Several customers complained about the freshness and quality of the food, with reports of cold, stale, or improperly cooked items.
Staff Attitude
Feedback indicated a mix of friendly and rude service, with some employees being described as pleasant while others were noted for their lack of professionalism.
Management Issues
Customers expressed concerns about poor management and staffing levels, leading to ongoing service problems.
DC
Dakota Collins
Oct 22, 2025
1.0
Don't go this place me and my family been waiting here 15 minutes in the drive thru and Wendy stuff missed up others people Olders up.
SH
Sharon holst
Oct 21, 2025
1.0
Waited in parking spot thru drive 15 minutes when food got there exception the the fries none of three burgers where made fresh while we waited they were cold not a little alot my lettuce looked like seaweed my bun was so stale it fell apart
Into crumbs . My husband his bread was fine food complete cold. Also the food served fresh was fries and the container was half full.. I would have did the on reciept review but we did not get one.also there was only two car ar drive thru the time one parked upfront waiting on food and us parked onside. Very disappointing to say the least
LS
Larry SMITH
Oct 16, 2025
1.0
Every single time I go here if the man with the grey hair isn't there it's absolutely terrible. The meat on the burgers are old and dried out and when I pay $6 for just the burger I expect to be able to eat it. And there won't be a car at all in the driveway thru or parking lot and they say welcome to Wendy's I'll be with u In a minute and u have to wait before ordering then if he's not there it's awful. When he is there he makes sure our food is good but if he's not it's just terrible. I don't like leaving bad reviews but when it keeps on and on happening over and over it's gonna make me not even come there at all.
Now I look at all the other reviews and see 90% of ppl are dissatisfied so the GM isn't doing their job which means the DM isn't either for allowing this to continually happen I don't understand why you would allow this over and over with so many unhappy customers no wonder the place is always empty, and the food is old because they make it and nobody comes to get it for hours and they still serve it too lazy to make more from now on I'm asking for it freshly made or going somewhere else SMH absolutely ridiculous
ST
Sarah Teffeteller
Oct 15, 2025
2.0
I got in the drive thru line at 11:53 and I didn't get my food until 12:18. There were only two cars in front of me in the line. Not my definition of "fast" food at all. Very frustrating and inconvenient. This was my first and probably last time at this location. The only reason for 2 stars and not 1 was that the food was hot when I got it. Otherwise, the wait was ridiculously long, and the employees were so blank faced and dead in the eyes they looked like they were miserable and annoyed
JB
Jaden Breeden
Oct 1, 2025
1.0
I would recommend not to go here. They are under staffed. I waited in the drive-through for five minutes at the speaker and then they said one moment and waited another five minutes waited in a parking spot for fifteen minutes before going in confronted them about the order and waited for my food to be made which took another five minutes. This is very unacceptable for being a fast food Franchise 30 minutes for breakfast in a drive through is unacceptable I could have went through McDonalds 10 times in that time with them slammed. The parking lot was empty and the drive through was also only had five cars go through the drive through while I was sitting there!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Knoxville, TN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Knoxville, TN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (865) 246-6585.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 7535 Mountain Grove Wendy’s serve breakfast?
Yes, this Wendy’s location in Knoxville, TN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 7535 Mountain Grove Dr., Knoxville, TN?
The drive-thru is open Monday to Wednesday and Friday to Sunday from 6:30 AM to 1:00 AM. On Thursdays, it closes earlier at 10:00 PM.
Does this Wendy's location serve breakfast?
Yes, the Wendy's at 7535 Mountain Grove Dr. serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Can I place an order for delivery or takeout from this Wendy's?
Yes, you can order delivery or takeout through the Wendy's app or their website at order.wendys.com, selecting this location for service options.
What payment options are accepted at this Wendy's restaurant?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment methods.
How can I provide feedback or contact the Wendy’s at 7535 Mountain Grove Dr.?
You can contact customer care via live chat or phone at 888-624-8140, submit feedback through Wendy's Customer Satisfaction Survey online, or call this location directly at (865) 246-6585.
Are Wendy's gift cards available at this location?
Yes, gift cards can be purchased in-restaurant, at various retailers, or online through Wendy's official gift card portal.
What are the dining options available at Wendy's 7535 Mountain Grove Drive?
This location offers dine-in, drive-thru, delivery where available, and takeout services but does not offer curbside pickup.
What fast food restaurants are located near Wendy’s at 7535 Mountain Grove Dr.?
Nearby fast food options include McDonald's, Sonic Drive-In, Chick-fil-A, and another Wendy’s location, offering diverse dining choices around the area.
Are there any medical facilities close to this Wendy's location?
Yes, nearby medical facilities include MinuteClinic at CVS, Southern Medical Group of Knoxville, Aspen Dental, Emergency Dentist 24/7, AFC Urgent Care, and multiple doctors' offices for convenient healthcare access.
What nearby amenities can be convenient for customers visiting Wendy’s at 7535 Mountain Grove Dr.?
Customers can utilize nearby services such as CVS Pharmacy, First Horizon Bank with ATMs, Starbucks for coffee, and car washes like Zips Car Wash and Time To Shine Car Wash to complement their visit.