Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
699 reviews
5 stars
293
4 stars
186
3 stars
103
2 stars
49
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several experiences of poor service and disrespectful behavior.
Food Quality
Mixed reviews on food quality; some enjoyed the burgers while others received cold or incorrectly prepared items.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty floors and tables.
Order Accuracy
Numerous complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Wait Times
Long wait times reported in both drive-thru and dine-in, with some customers expressing frustration over delays.
- SSsomeone someoneOct 18, 20251.0very rude people working here
- JWJames WebbOct 17, 20252.0Service is terrible
- RHRene' HiersSep 18, 20254.0No brewed tea anymore. She said Machine made only. Have no idea what that
- LGLoren GriffithAug 28, 20255.0Burrito was great. Lots of bacon. The staff was meh but nice enough. I was overcharged.
- ABApril BrickellAug 26, 20251.0I got in the drive through on August 26th,2025 at 5:42pm. I waited in the drive thru for 14 minutes only car at the speaker was me with 3 cars behind me. I asked at the speaker if anyone was there, asking if they could get my order.? No answer by now it's 5:59pm. I drive up to the window letting them know cars already drove off. I waited 14 minutes at the speaker and no one took my order. I proceeded to give my order then was told I have to drive back around to the speaker,that he couldn't take my order at the window. The tall large man proceeded to tell me they only had 2 people working that they were busy. I said your not busy cars already drove off behind me waiting to give their order. There's only 1 car in front of me. I told him I would not be back. I normally went there once to twice weekly. I have never had such bad service and he doesn't need to be in customer service. The location at 2060 Castaic Ln, Knoxville, TN 37932 has the worst customer service. I will proceed my business to other fast food near the location.
Frequently Asked Questions About Wendy's
Is Hardin Valley Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Knoxville, TN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Knoxville, TN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (865) 999-4652.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Hardin Valley Wendy’s serve breakfast?
Yes, this Wendy’s location in Knoxville, TN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's on 2060 Castaic Lane, Knoxville?
The drive-through at this Wendy's location is open daily from 6:30 AM to 11:00 PM.
Does the Wendy's at 2060 Castaic Lane offer breakfast?
Yes, this location serves breakfast with options like combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's food for delivery or takeout at this location?
Yes, delivery and takeout are available. You can order via the Wendy's app or at order.wendys.com by selecting this location.
Is this Wendy's location currently hiring?
To check for job openings at the Knoxville Wendy's, visit the Careers page at wendys-careers.com and search using 'Knoxville, TN'.
What payment methods are accepted at Wendy's on Castaic Lane?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How can I contact Wendy's with questions or feedback about the Hardin Valley location?
You can contact Customer Care via live chat or phone at 888-624-8140, submit a Customer Satisfaction Survey online, or call the location directly at (865) 999-4652.
Are there nearby gas stations around Wendy's on Castaic Lane?
Yes, Shell, Exxon, and Exxon & Mobil Stations are nearby, which can be helpful if you're refueling before or after your visit to Wendy's.
What nearby dining options are available near Wendy's on 2060 Castaic Lane?
Nearby dining options include another Wendy's, McDonald's, Firehouse Subs Hardin Valley, Auntie Anne's, and Firehouse Subs, offering a variety of fast food and sandwich choices.
Are there any nearby entertainment or service locations near Wendy's?
Close to Wendy's you can find Redbox for movie rentals, several dental offices like Today's Dentistry and East Tennessee Periodontics, and services such as Pure Luxe Salon, Spa & Medspa and SafeT Systems for security and audiovisual rentals.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on the Wendy's menu website and mobile app. In the restaurant, a nutrition information poster is also available for assistance.