Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,623 reviews
5 stars
572
4 stars
327
3 stars
245
2 stars
108
1 star
371
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional behavior from staff, including dismissive attitudes and lack of basic customer service.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders, missing items, and food not matching what was requested.
Wait Times
Customers consistently complained about long wait times, both in the drive-thru and inside the restaurant, often exceeding 20 minutes.
Food Quality
Several reviews mentioned cold, stale, or poorly prepared food, with some customers describing their meals as inedible.
Management Issues
Feedback indicated poor management practices, including lack of training for staff and inadequate handling of customer complaints.
- JMJustin MayNov 11, 20251.0Employees are robbing your customers. Pretty obvious. I was charged extra and had to fight for my receipt which had extra im sure they would void off and pocket.
- ACAshley ConradNov 9, 20251.0Every time for the past three times that I’ve came to this location they don’t have chocolate chip cookies. They don’t have any cookies. It doesn’t matter if it’s afternoon time evening time or after midnight what is the purpose of being open late and have been select items on your menu if you are not gonna make those items availableit would’ve took two minutes to make a cookie, but the employee just couldn’t be bothered after asking me to repeat myself three times because he couldn’t hear me through his headset, completely unprofessional Wendy’s sucks especially this location take my cravings elsewhere
- JSJess StephensNov 3, 20251.0Food and service was terrible crew saying horrible things while I was eating
- KBKeaira BrewerNov 1, 20251.0It's dirty, people are rude and don't wanna work. I love in walking distance but I'll go back here
- CSChristian SpicherOct 23, 20252.0Made a mobile order for a double stack and a drink. They told me to pull forward and then forgot about me. I had to go in to get my order after 15 minutes of waiting. There was nobody in the restaurant and only two people behind me in the drive-through. Update: I guess someone was feeling lazy because I went another time right after breakfast ended and instead of getting the two Dave’s singles I ordered they gave me two chicken sandwiches.
Frequently Asked Questions About Wendy's
Is Chapman Hwy Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Knoxville, TN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Knoxville, TN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (865) 999-4631.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Chapman Hwy Wendy’s serve breakfast?
Yes, this Wendy’s location in Knoxville, TN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's drive-thru on weekdays?
Wendy's drive-thru is open Monday through Friday from 6:30 AM to 2:00 AM.
Does this Wendy's location serve breakfast, and where can I view the breakfast menu?
Yes, this Wendy's in Knoxville serves breakfast. You can view the breakfast menu and order via their website or mobile app.
Is Wendy's open for dine-in, takeout, and delivery?
Yes, Wendy's at 2401 Chapman Highway offers dine-in, takeout, delivery, and has a drive-thru available.
What payment options does Wendy's accept at this location?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment options.
How can I contact this Wendy's location for questions or feedback?
You can call Wendy's directly at (865) 999-4631, reach Customer Care via live chat on their contact page, or call 888-624-8140.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's menu website, mobile app, and in-restaurant via a nutrition poster.
Is Wendy's currently hiring in Knoxville, TN?
To check current job openings at this Wendy's or nearby locations in Knoxville, visit Wendy's Careers page and search by location.
Are there other fast food options near this Wendy's location?
Yes, nearby fast food options include Pizza Hut, McDonald's, Burger Boys, and Shoney's, which offer a variety of burgers, pizza, and American fare.
What entertainment or nightlife options are close to this Wendy's?
Nearby nightlife includes Club Dejavu, The Stage bar, and Smoke Shop where you can enjoy live entertainment and drinks after your meal.
Are there any nearby services or shops a visitor to Wendy's might find useful?
Yes, nearby services include Allen Sign Company for printing needs, CarMart for car buying, and Wee Care Shoppe for thrift shopping and women's clothing.