Wendy's

3.8
1735 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4407 Western Avenue, Knoxville, TN
37921, United States

Hours

Reviews

3.8
1,735 reviews
5 stars
706
4 stars
421
3 stars
296
2 stars
106
1 star
206

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor service and long wait times.

Order Accuracy

A significant number of customers reported issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Feedback indicated inconsistent food quality, with many customers receiving cold or stale food, while some praised the freshness of certain items.

Management Issues

Several reviews pointed to poor management practices, including inadequate staffing and lack of training for employees.

Drive-Thru Experience

Many customers experienced long wait times in the drive-thru, with some noting that it was often faster to go inside.
  • SP
    Shadricka P
    1 day ago
    1.0
    Yall wait until the night of to say yall are closing at 2. Idk it just doesn’t sound right to me. I guess I wouldn’t be so upset if I didn’t have to sit in line for so long just to tell me you all are closed.
  • SK
    Sarah Kinnaird
    2 days ago
    5.0
    The lady with red/ pink hair in the drive through was amazing ! I couldn’t really tell which color and didn’t get her name but she was super nice and courteous! Awesome service Thankyou !
  • JU
    Josh Underwood
    Jan 5, 2026
    1.0
    After an impatient and aggressive address at the order board, the young gentleman running the cash register was very rude. He'd let us know that we had inconvenience to him to ask for butter for our baked potato and then aggressively address that they are out of sour cream. His attitude has been such for multiple nights now. If you get what you pay for I hope that his salary is one of miniscule amount. The rudeness of this team member has single-handedly made me decide that I would only eat Wendy's from alternate locations from now on. If you like kind courteous service with your food and to feel like people actually appreciate their jobs I would recommend not patroning this Wendy's.
  • KC
    Kelli Cartwright
    Jan 4, 2026
    1.0
    1 star all the way around. I am utterly disgusted with the hatefulness of the employee in the drive thru window tonight 1-4-26 continuously cut me off while I was trying to order. Let my food sit on the windowsill and get cold while he took another order and practically made fun of me for how I ordered my sandwich and I was super specific and it was still wrong I'm actually appalled as a former Wendy's employee and knowing Wendy's standards that is not standard and call for an employee evaluation and potential loss of employment. I completely lost my appetite
  • DL
    Daniela Lela
    Dec 12, 2025
    1.0
    Went to order wendy’s tonight for my family and the drive through worker who was working around 8pm on 12/12 was extremely rude and had a nasty attitude the whole time. as i was ordering our meals she kept cutting me off and asking “and what else?!?” in a really unprofessional annoyed tone. She cut us off one more time and asked “was that it?!?” in a nasty tone. when we informed her that we had 1 more meal to order the employee then decided to exclaim “ Oh My God. what else?!?!?”. when we finally got to the window to pay she handed us our first drink carrier as the drinks were about to fall out. and as we were placing it down she started handing us the second carrier while saying “here,here,here”. she then handed us our food and when we asking if that was all and how much the total was so we can pay she said “yes that all” really nasty. extremely unprofessional, may need to consider anger management classes especially as we remained calm and curtious the whole time.

Frequently Asked Questions About Wendy's

Is Western Ave Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for Wendy's at 4407 Western Avenue, Knoxville?

Wendy's at 4407 Western Avenue is open daily from 6:30 AM to 2:00 AM.