Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
1,719 reviews
5 stars
701
4 stars
418
3 stars
296
2 stars
105
1 star
199
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, leading to a negative dining experience.
Order Accuracy
Frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail.
Food Quality
Inconsistent food quality with reports of cold, stale, or improperly prepared items.
Speed of Service
Long wait times in both drive-thru and in-store, with some customers experiencing delays of over 30 minutes.
Positive Experiences
A few customers praised specific locations or staff members for good service and food quality.
- DHDakota HodgesNov 6, 20251.0I sat in line for 20 minutes. When I got my order taken, the cashier was very rude. When I finally got my meal, the order was wrong… literally didn’t get a single thing right?. Staff working there on November 6, 2025, need a serious evaluation. I witnessed countless people leave the line because of the poor service. Location is losing money because of the poor staffing. Avoid if possible
- KKKarenza KanevskiOct 31, 20255.0I met the District Manager, Matt today while the register was having a technical error. Matt and Kenny are amazing! I was having a rough day, had a very bad coffee that was made for me at McDonalds, and desperately Craved a coffee. After saying briefly that I’ve had a “Not so Great Day”, Matt completely tapped into his Humanity and was Gracious enough to Have a heart. He decided to give me my Cold Brew Coffee and the 6 piece Chicken nuggets for free. So Very Sensitive!! I’m pregnant, emotional, and almost started crying in the drive thru at His Generosity. Thank you for making my Day better and being who you are. Stupendous Character. Will be back at this Wendy’s location. Again, Thank you Matt.
- VVVon VaughanOct 29, 20251.0This is the 4th trip to this Wendy’s as it is the closest one to my residence. Every time I have visited I have gone in the lobby only to stand there and wait, with no one coming to the register. Today I got the finger from the man on the grill with “we will be right with you”. The ladies working the orders for the drive thru just looked at me without saying a word. The manager/regional manager walked by me twice and never said a word. After waiting for a good five minutes it was obvious I was not going to get waited on so I left. Just a heads up, if you want service go to another Wendy’s.
- KKkaylaOct 27, 20252.0This is unfortunately becoming the worst wendy's around knoxville, which is a shame because it used to be fantastic. The employees are either always under the influence or very rude and unprofessional. We ordered and paid for our food online, and came around midnight to pick it up. Before leaving my fiance asked the employee if he could get his Caesar dressing for his salad, which we paid extra for and she very rudely told him that she had already added it to the bag, however it was regular ranch dressing and not the cesar dressing we had paid for, so we ended up wasting extra money for dressing we never even got. Very disappointed with this wendy's.
- MCMrs ChafinOct 18, 20251.0We had no wait in the drive through this time. This is the second time and I was hesitant about it but we went against our better judgment and stopped anyway, they had to trip over one another to figure out if they had things available. Made a comment about what we had ordered , which was not my favorite it’s honestly none of your business. Also had asked for BBQ and got honey mustard, two different colors. And no receipt was offered or even asked if we wanted it. Very disappointed. First time was way worse drive thru with 3 cars took us 45 min to get to the window and they gave us an entirely different order and same thing with the rude attitude and no one knowing what the other was doing. Seems like a normal occurrence. Something needs to be done.
Frequently Asked Questions About Wendy's
Is Western Ave Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Knoxville, TN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Knoxville, TN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (865) 999-4639.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Western Ave Wendy’s serve breakfast?
Yes, this Wendy’s location in Knoxville, TN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's at 4407 Western Avenue, Knoxville?
Wendy's at 4407 Western Avenue is open daily from 6:30 AM to 2:00 AM.
Does this Wendy's location offer drive-thru service?
Yes, the Wendy’s at this location offers drive-thru service daily from 6:30 AM to 2:00 AM.
Can I order Wendy's food for delivery or takeout at this location?
Yes, delivery and takeout are available. You can order through the Wendy's app or online at order.wendys.com.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
What payment options are accepted at Wendy's on Western Avenue?
This Wendy’s accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I contact this Wendy’s location for questions or feedback?
You can call the restaurant directly at (865) 999-4639 or reach the Customer Care team via Wendy’s contact page or their customer satisfaction survey.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on Wendy’s menu website, mobile app, and in-restaurant posters with staff assistance available.
What nearby food options are available around Wendy's at 4407 Western Avenue?
Nearby you can find Taco Bell, Sonic Drive-In, KFC, Long John Silver's, Burger Avenue, Central Park fast-food restaurant, and Firehouse Subs for additional dining choices.
Are there any nearby services close to Wendy's that customers might find useful?
Yes, near Wendy’s are services like Isom Dentistry, UPS Access Point location for deliveries, CVS Pharmacy, and Indy Knox Locks & Security Co.
What nearby places can help customers find their way to Wendy's at 4407 Western Avenue?
Landmarks such as the UPS Access Point location and Isom Dentistry can help customers orient themselves when visiting Wendy's on Western Avenue.