Wendy's

3.8
1243 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
8305 Kingston Pike, Knoxville, TN
37919, United States

Hours

Reviews

3.8
1,243 reviews
5 stars
552
4 stars
293
3 stars
188
2 stars
67
1 star
143

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a mix of friendly and rude service, with some praising individual staff members while others noted slow and inattentive service.

Food Quality

Food quality was inconsistent, with several complaints about cold, stale, or incorrect orders, while some customers enjoyed fresh and well-prepared meals.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty dining areas and unsanitary food handling practices.

Atmosphere

The dining atmosphere was described as lifeless and in need of updates, with some customers feeling neglected when dining inside.
  • KC
    Kevin Callaghan
    2 days ago
    5.0
    Order was hot fresh and accurate. Best serive I've gotten ar a Wendy's in forever.
  • DB
    Derek Bizoddy
    Jan 2, 2026
    1.0
    Slow. Unbelievably slow. Not only taking the orders but having us pull forward to wait on tenders for 14 minutes is ridiculous. The location on Cedar Bluff is even worse!
  • MB
    Monica Burgin
    Dec 23, 2025
    5.0
    The lady cleaning the lobby, was taking care of everything she could to keep it all clean, the cashier's helped greatly with anything we needed, thank u all
  • JL
    justin linebarger
    Dec 15, 2025
    1.0
    Terrible food an management! Asked for fresh food at 10pm. Lady said sure. I pulled up to wait for fresh food they bring out what seemed like had been redipped in grease fries an nuggets and the meat was dry as a bone and tough and brought it out like 30seconds after sitting. So I to back through again only one there. That should have told me with having no business but I proceeded anyways. 2nd time around they microwaved it for sure! The meat was not edible the bun was so hot an the cartons for the fries an nuggets was too. I will never return to that place again and highly recommend others not to. When grown people play games with the customers food that provide them a paycheck something is highly wrong
  • JE
    Jason Eslinger
    Dec 8, 2025
    2.0
    The service was fantastic, but I didn't eat inside, so it wouldn't be fair to judge the atmosphere. That being said, the breakfast I had was incredibly lacking. The cheese on my baconator had those bright orange corners, as if it had freezer burn, and the eggs had that weird film they get on the edges when they've sat for too long. The coffee was good, but it's hard to mess up iced coffee. Overall, go by the 3.8 rating and don't eat here. I wish I hadn't.

Frequently Asked Questions About Wendy's

Is Downtown West Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for Wendy's at 8305 Kingston Pike, Knoxville?

The drive-through is open daily from 6:30 AM to 1:00 AM.