Taco Bell

3.3
1510 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 4413 Western Ave in Knoxville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
4413 Western Ave, Knoxville, TN
37921, United States

Hours

Reviews

3.3
1,510 reviews
5 stars
506
4 stars
296
3 stars
231
2 stars
120
1 star
357

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Many reviews mentioned inconsistent food quality, with complaints about missing items, incorrect orders, and food being cold or poorly prepared.

Cleanliness

While some customers noted cleanliness, others reported filthy conditions and unkempt areas in the restaurant.

Technology Problems

The automated ordering system received negative feedback for being ineffective, leading to order errors and frustration among customers.

Staff Attitude

Customer interactions with staff varied, with some praising friendly service while others reported rudeness and lack of attentiveness.
  • TS
    Timothy Spence
    Dec 15, 2025
    4.0
    The restaurant and restrooms were clean, and the parking lot was clean with easy access and plenty of parking available. My order was ready when promised, which I appreciated. The only drawback was customer interaction. Employees were talking behind the counter and didn’t acknowledge me when I arrived, which took away a bit from the experience. Overall, it’s a clean and efficient location, but a little more attentiveness from staff would make it even better.
  • TB
    Tamara Brantley
    Dec 7, 2025
    1.0
    This is possibly the worst Taco Bell in town when it comes to delivery. They never get our order right. The last time we ordered before tonight they completely sent our food to the wrong customer and refused to correct the issue. We decided to give them another chance tonight just for them to not even send our complete order. Use Door Dash when ordering here as resolution is easier than dealing with this horrible location.
  • GF
    Greg Fujii
    Dec 3, 2025
    5.0
    Only problem was asked for mild sauce and got fire.
  • KH
    Kenneth Hopkins
    Nov 26, 2025
    1.0
    My wife went to Taco Bell and we ordered some food. Everything at first seemed OK when she pulled up to the window. There was an African-American gentleman who was being extremely flirty because he didn’t see me in the car, but we didn’t say anything and we just went on once we got home. We figured our food was wrong. They had Not follow our order correctly and when I called just to tell them the African-American gentleman got on the phone and basically was calling me and my wife a liar and trying to use tactics to say that he was right and we were wrong and no matter how many times I told him I know she said what she said he just continuously called me a liar, and this is after he was being inappropriate at the window and after he fell to put in the correct order for us. I’ll be very careful about going there especially taking your family or your girlfriend or wife because it’s extremely inappropriate the things that they did and the fact that even after they messed up or should I say he messed up he continuously argued with me that my wife was a liar
  • MR
    Misty .R.
    Nov 25, 2025
    1.0
    After going through the AI robot drive thru that cant for the life of it understand you. The person at the window will have a headset on. They'll tell you that they heard and saw you ask a question but couldn't hear you as they immediately ring you out without taking a second to hear that you were asking three times to fix the order. Then when they hand you your card back and finally listen to you, tell you there's pretty much nothing they can do since they rang it through already. Get rid of the AI, its such a piece of crap and waste of time.

Frequently Asked Questions About Taco Bell

What are the drive-through hours for Taco Bell at 4413 Western Ave in Knoxville?

The drive-through is open from 7:00 AM to 3:00 AM Monday through Thursday and Sunday, and from 7:00 AM to 4:00 AM on Friday and Saturday.

What types of payment does this Taco Bell location accept?

They accept American Express, cash, Discover, MasterCard, and Visa cards.