Taco Bell

3.9
198 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughAvailable

Location

Taco Bell
6790 Malone Creek Dr., Knoxville, TN
37931, United States

Hours

Reviews

3.9
198 reviews
5 stars
114
4 stars
24
3 stars
12
2 stars
15
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

While some customers praised the food as delicious and fresh, others complained about cold items and missing ingredients.

Cleanliness

Several reviews highlighted the cleanliness of the restaurant, with some noting a comfortable dining environment.

Order Accuracy

Numerous customers experienced issues with order accuracy, including missing items and incorrect food preparation.

Staff Attitude

Feedback indicated a mix of friendly and unhelpful staff, with some employees receiving high praise while others were described as rude.
  • FG
    Flawless GoBot
    3 days ago
    3.0
    Foods service as any other, just don't order delivery from this location. You will not get your complete order. First time was whatever, things happen. Second time (consecutive order) it's frustrating. Third time in a row? Done, not doing it again. Only reason Score wasn't lower was when I've gone over to sort it out it's been largely painless. The only issue is how many times it's had to be done now.
  • RM
    Robert Mitchum
    Nov 10, 2025
    1.0
    If you order delivery from here don't expect to ever get any sauce or all of your items. Always something missing and never any sauce packets.
  • AD
    Abbey Diehl
    Nov 4, 2025
    2.0
    I live nearby and visit this location often. Usually, the same woman takes my order, and every time she asks me to “hold” several times, leaving long pauses between each item — it feels like it takes forever for her to ring things up. This visit, we had a full car of five adults and spent about $70. We tried to order online, but their online ordering was turned off. While placing our order through the drive-thru, the same woman kept asking for clarification and telling us to wait. Because of the long silences, my husband thought she needed time between each item. But after several minutes of back-and-forth, she suddenly said over the intercom, “Just give me the full order — we have to get through this; we close in 11 minutes.” We were trying to go as fast as we could, but it seemed like she couldn’t keep up. The food here is always good, but the customer service is consistently frustrating. Unfortunately, after this experience, I wouldn’t spend $70 here again.
  • HH
    Haley Hebert
    Oct 27, 2025
    1.0
    went thru drivethru and ordered food, than sat in the parking lot with my friend to eat. soon after 2 employees come out and go to there truck. we see them pouring something into a empty taco bell cup. we realized and saw it was Michelob ultra beer. we said something to them and they admitted they just started drinking and had a 24 pack. they brought the taco bell cup filled with beer inside and was drinking on the job. they kept coming back out to there truck to fill up for more beer.
  • KD
    Kylee Davis
    Oct 27, 2025
    2.0
    Got here ordered our food then sat in the parking lot 2 employees came out and was pouring something in empty taco bell cups and then they turned around and we realized that it was michelobes ultra beer and we asked them if that was beer and they admitted to drinking on the job and to be quiet so no one could hear us never will be going back to this taco

Frequently Asked Questions About Taco Bell

What are the opening hours for Taco Bell at 6790 Malone Creek Dr., Knoxville?

Taco Bell is open daily from 9:00 AM to 1:00 AM, with extended hours until 2:00 AM on Fridays and Saturdays.

Does this Taco Bell location offer drive-through service?

Yes, this Taco Bell has drive-through service available during the same hours as dine-in, from 9:00 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Friday and Saturday.