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Subway

3.8
(486 reviews)

Business Details

(865) 577-5423
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Knoxville Subway® Restaurant at 4400 Chapman Highway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
4400 Chapman Highway, Knoxville, TN
37920, United States

Hours

Reviews

3.8
486 reviews
5 stars
255
4 stars
88
3 stars
34
2 stars
22
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for friendliness and professionalism, while others were criticized for being rude and unhelpful.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and poor handling of mobile orders.

Staffing Issues

Reports of being understaffed leading to slow service and long wait times, with some customers expressing frustration over the lack of attention from employees.

Food Quality

Food quality is inconsistent; while some customers enjoyed their meals, others reported issues with freshness and preparation.
  • SS
    stacie spain
    2 days ago
    5.0
    if you want quick and easy then subway it is. the people working are generally on duty with 1 or 2 people so be patient during rush hours!! kindness goes a long way!! It is Subway, you get what you pay for. I'm a fan of the tuna sub, but they changed their pickles so now it's not near as good. tip your worker and enjoy the great smells!!!
  • II
    Ivanovitch2885
    Jan 9, 2026
    1.0
    Won't serve you if they have online orders. Don't bother.
  • BB
    Bre Best
    Dec 12, 2025
    5.0
    Les and Dean took care of me today and have the best customer service I've had in a fast food restaurant in a long time. Definitely made my day.
  • ES
    Elijah Smith
    Dec 5, 2025
    5.0
    I work over at first horizon next door and I go there for lunch from time to time. Today I was greeted by Les and I really appreciated his service. He made my sandwich with care and made sure ingredients were spread apart and it was made well. When I put on the sauce he said it recommends to put it on first but I can have my sub however I liked it so I appreciate that. He asked if I wanted a meal which I accepted and also offered me to sign up for rewards so I did that as well. Then the starry was out and I let him know and they got it fixed for me and I just appreciate the service enough to leave a good review for him.
  • SC
    Stephanie Carter
    Nov 25, 2025
    5.0
    Went in this evening and was greeted immediately by Les . I could tell he was new. He was the nicest guy! So polite and friendly . It’s nice to get good customer service these days ! Sub was awesome too!

Brand Certified Facts from Subway

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Certified February 22, 2026Yext Knowledge Graph
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