Subway

3.8
160 reviews
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Business Details

4436 Western Avenue, Knoxville, TN
37921, United States
(865) 637-7633
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Knoxville Subway® Restaurant at 4436 Western Avenue brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
4436 Western Avenue, Knoxville, TN
37921, United States

Hours

Reviews

3.8
160 reviews
5 stars
91
4 stars
20
3 stars
7
2 stars
3
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and attentive service from employees like Brad, Matt, and Mary, highlighting their positive attitudes and willingness to accommodate requests.

Food Quality

Overall, customers enjoyed the sandwiches, with specific mentions of freshness and taste, although there were some complaints about incorrect orders and insufficient toppings.

Cleanliness

While some reviews noted a clean environment, others pointed out issues with dirty dining areas and unsanitary conditions, indicating inconsistency in cleanliness standards.

Staffing Issues

Several reviews mentioned long wait times and poor service during busy hours, often attributed to a lack of staff, which negatively impacted the customer experience.

Management Concerns

There were mixed reviews about management, with some praising the leadership of individuals like Matt and Brad, while others criticized the professionalism and responsiveness of certain managers.
  • SW
    Saints, Priests, and Watchmen.
    Dec 28, 2025
    5.0
    Brad is always so nice. Gives great customer service. Helps the energy of the employees and atmosphere. Never been to a subway like it. He’s amazing. Always has a good attitude and kind heart. Never complains with my needy sandwiches. Thanks Brad! I would advise anyone to come to this location.
  • RB
    Raymond Brown-Fields
    Dec 19, 2025
    5.0
    Matt and Mary showed excellent customer service and I will definitely be looking forward to coming back to this location.
  • TT
    Tee
    Dec 17, 2025
    5.0
    Can’t remember the guy’s name but I had a great experience today, around 12. He was friendly, quick and made each sandwich to my liking! Highly recommend this location!
  • SS
    Sarah
    Dec 15, 2025
    5.0
    My favorite location! I can always count on my food being correct with no hassle! Its clear that Matt cares a lot about the work they are doing and making sure its done right! Will definitely be coming back for more!
  • EM
    Erica Moss
    Dec 10, 2025
    5.0
    I think her name was Mary, but she is the sweetest thing. A couple of guys too. I think the manager was leaving, couldn't make out his name, but was friendly and upbeat. Everyone seemed upbeat and cheerful. Nice change of pace subway! Keep it up! I'll eat here more.
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Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 4436 Western Avenue, Knox sublocality, Knoxville, TN 37921, USA.

What are the operating hours of this Subway location?

The Subway is open Monday to Friday from 8:30 AM to 10:00 PM, and Saturday to Sunday from 9:00 AM to 10:00 PM.