Snappy Tomato Pizza

4.2
326 reviews

About

Pizza RestaurantTake Out RestaurantRestaurant Delivery ServiceItalian RestaurantRestaurant
Snappy Tomato Pizza - Your Family Pizzeria with Buffet, Carry-out and Delivery. Snappy Tomato Pizza was founded in 1978 in Fort Mitchell, Kentucky, as a single independent pizza operation. Today, Snappy Tomato Pizza has grown to over 40 locations across five states: Ohio, Kentucky, Tennessee, Indiana and New Mexico. Snappy Tomato is one of the most beloved casual family restaurant and one of the more sought-after franchise opportunities nationwide. Featured signature menu items include the complete line of The Beast pizzas, Snapperoni, the Ranch Pizza and the Loaded Potato Pizza, in addition to delectable wings, salads and hoagies. Join Our Team!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Snappy Tomato Pizza
5908 Washington Pike, Knoxville, TN
37918, United States

Hours

Reviews

4.2
326 reviews
5 stars
206
4 stars
51
3 stars
26
2 stars
14
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting an employee named Gil for his exceptional service.

Food Quality

The pizza is frequently described as delicious and fresh, with some customers noting consistency in quality.

Delivery Issues

Several reviews mentioned long wait times for delivery and incorrect orders, leading to customer frustration.

Pricing Concerns

Customers expressed dissatisfaction with additional charges like convenience fees and perceived high prices for the food.

Hygiene Concerns

Some customers raised issues regarding cleanliness and food handling practices among staff, impacting their willingness to return.
  • JO
    Jessica O'Roark
    Nov 15, 2025
    1.0
    I won't be supporting this business again. My sister is freshly postpartum from a C-section. Friends wanted to treat our family to a local meal, so they purchased a $100 Snappy's e-gift card directly through the restaurant's website. We called Snappys to place an order, the employee said he didn't know how to process the gift card. I explained it was purchased online through their system; still he's unsure what to do. I had to ask him to escalate it to the owner and explained the circumstances. The callback we received? They will not accept it. Even after acknowledging the situation -- a newborn, a postpartum mom, and a valid gift card purchased from their site -- their "solution" was: "You can drive to the Hardin Valley location, 40 minutes away. Maybe they'll take it." I asked for the owner to call me directly, also sending a Yelp message hoping to resolve it privately. No call. No reply. No effort, clearly does not care about their customers. Someone paid real money through this restaurant's platform, and the business refused to honor it, troubleshoot it, or take responsibility for the transaction. Just disappointing. They could offered any real solution and that would've sufficed, even how to get a refund! For a small business, this isn't just bad service -- it's a failure of integrity. Local families choose small businesses because we want to support our community. But it's impossible to feel good about supporting a place that won't even back up its own products, its own website, or the money customers spend in good faith. At the bare minimum, the website should clearly state which locations accept online gift cards so other families -- esp ones juggling newborns -- aren't blindsided and dismissed the way we were.
  • AC
    Amy St. Clair
    Nov 5, 2025
    5.0
    Gil was our delivery driver and he was the sweetest, nicest guy!!! I really appreciate people like him being so kind! Thanks Gil! And the gluten free pizza crust is amazing.
  • SH
    Sarah Howard
    Nov 2, 2025
    5.0
    Gil is the best. Love that guy.
  • VB
    Vincent Bush
    Oct 23, 2025
    4.0
    Moderate pizza place
  • RD
    R D
    Oct 12, 2025
    3.0
    They forget your peporoni oh my mistake to the crew dropped a pizza pan on the floor and picked up the pizza pan with the pizza cutter on a dirty mat and put it back on the counter where they make pizza 🍕 I won't be back don't email me back ty

Frequently Asked Questions About Snappy Tomato Pizza

What are the operating hours of Snappy Tomato Pizza in East Town?

Snappy Tomato Pizza in East Town is open every day from 11:00 AM to 10:00 PM.

What are the pickup and delivery options available at Snappy Tomato Pizza?

The restaurant offers in-store pickup, curbside pickup, delivery, and no-contact delivery services.