McDonald's

3.1
2437 reviews
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Business Details

322 Merchants Dr, Knoxville, TN
37912, United States
(865) 666-7150
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
322 Merchants Dr, Knoxville, TN
37912, United States

Hours

Reviews

3.1
2,437 reviews
5 stars
720
4 stars
422
3 stars
399
2 stars
220
1 star
676

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, unprofessional behavior from staff, and issues with order accuracy.

Cleanliness

The restaurant was often noted as dirty, with unclean tables and restrooms, contributing to a negative dining experience.

Customer Experience

Many reviews highlighted rude interactions with staff, particularly management, leading to dissatisfaction among customers.

Food Quality

While some customers enjoyed the food, there were numerous complaints about incorrect orders and food not being fresh.
  • RA
    Riley Anderson
    3 days ago
    1.0
    Not only as a customer but as a doordasher (Hobby) this place genuinely sucks. The night crew that is. From Forgetting Dasher Ques to Sitting at the Window while this lady gives me a 'McTrauma Dump', This place was clearly the product of Fisher price kitchen ran by the cast of Brickberry minus being rated For quality. The way they will have a like of cars wrap around the building and half the staff would be outside staring at us is unprofessional. They had me sit in que for half an hour before I finally pulled up and they were clueless to what door dash even was. Absolutely atrocious, Re staff the night crew. The morning crew should stay because they are sweet and kid friendly:). Anyways - Karen Out.
  • LX
    Lurkuh X
    6 days ago
    1.0
    How can I order 2 meals and all they gave me were the fries. How can they forget the main part of the meal… have to be the laziest people on the planet.
  • SS
    S. Stewart
    Dec 26, 2025
    5.0
    Late night stop for My Son as Usual. We used the drive-thru considering there was no line. Order taker was VERY POLITE:) and moved Quickly.
  • SS
    Steve Sewell
    Dec 16, 2025
    2.0
    How do you order delivery order a McRib and it arrives with absolutely no bbq sauce on it? Surely you guys can do better than that.
  • TS
    Timothy Spence
    Dec 16, 2025
    3.0
    The store and bathroom were clean, which I appreciated, and the parking lot was easy to access with plenty of parking available. Customer service was the weak point during my visit. I stood at the register for several minutes before being acknowledged, and when someone did help me, the interaction wasn’t very friendly. Overall, it’s a clean location with easy parking, but slower and less welcoming service keeps it at an average experience.
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Frequently Asked Questions About McDonald's

What are the operating hours at McDonald's located at 322 Merchants Dr, Knoxville?

McDonald's at 322 Merchants Dr, Knoxville, is open 24 hours every day of the week.

Does this McDonald's offer drive-thru service?

Yes, this McDonald's offers drive-thru service 24/7.