McDonald's

3.4
2401 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2505 Chapman Hwy, Knoxville, TN
37912, United States

Hours

Reviews

3.4
2,401 reviews
5 stars
826
4 stars
495
3 stars
425
2 stars
226
1 star
429

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive staff, with many customers feeling ignored or treated poorly.

Order Accuracy

A significant number of customers reported frequent mistakes with their orders, often receiving incorrect items or missing components.

Wait Times

Customers consistently complained about long wait times, both in the drive-thru and for in-store orders, with some waiting over 30 minutes.

Food Quality

Many reviews mentioned issues with food quality, including cold or old food, and inconsistent preparation.

Cleanliness

Several customers noted unclean conditions in the restaurant, including dirty bathrooms and unkempt staff.
  • MH
    Margaret “Annie” Hatcher
    1 day ago
    5.0
    This place is great unless you're trying to get service between 2: 15 am till they get ready for breakfast that morning this is everyday!!!
  • JK
    Joshua Kleiman
    1 day ago
    4.0
    It's a McDonald's, service was pretty quick
  • TB
    T B
    3 days ago
    1.0
    If you starve them of profits they’ll realize their price increases were unrealistic
  • PD
    Patrick Daly
    Nov 15, 2025
    1.0
    That blond hair girl at the window around 11:30 at November 15th was absolutely un professional. I asked for honey mustard and bbq sauce; however, when I sat down to eat it was greater with nothing but a lack of napkins. She should be ashamed of the customer service she provided, as well as , the misrepresentation of the McDonald’s brand. I was not able to eat my McNuggets because who eats without dipping sauce…not a normal person at least
  • DN
    Donna Norton
    Oct 22, 2025
    1.0
    Every time we order doordash they always leave something off our order, most of the time it's napkins 😞 this time we DID Not get our sauces for our children nuggets 😡😡 you're front counter people suck, maybe retrain them a little bit, are they that incompetent!!!!!

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours daily, from 12:00 AM to 11:59 PM.

When is the drive-thru available at this McDonald's?

The drive-thru is open 24/7, every day of the week.