McDonald's

3.4
2272 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2818 Magnolia Ave, Knoxville, TN
37918, United States

Hours

Reviews

3.4
2,272 reviews
5 stars
781
4 stars
440
3 stars
391
2 stars
223
1 star
437

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and issues with order accuracy.

Employee Attitude

Many reviews highlighted unprofessional behavior from staff, including rudeness and lack of engagement with customers.

Food Quality

There were numerous complaints about food being cold, incorrect orders, and overall poor food quality.

Cleanliness

Several customers noted that the restaurant was dirty and poorly maintained.

Management Issues

Reviews indicated a lack of effective management, with many customers suggesting that management needs to address ongoing service and operational problems.
  • DA
    Dustin Atchison
    Jan 1, 2026
    1.0
    McDonald's food are nasty and disgusting do not eat it it will make you sick
  • SC
    Sarah Cooke
    Dec 31, 2025
    1.0
    My burger was not cooked all the way and it was still so much pink in the middle
  • CG
    Cody Gadd
    Dec 20, 2025
    5.0
    Most polite service I’ve ever received from a a Mcdonalds. Fries were fresh and piping hot. How this place has a bad review is beyond me. Super fast. Six stars
  • JF
    Julio Farias
    Dec 10, 2025
    1.0
    The employees seemed more interested in playing around than actually working. There was food on the floor, several customers waiting to be helped, and the staff was just dancing and relaxing as if nothing was wrong. It felt very unprofessional and disrespectful to the customers. Management really needs to look into this location and address the issue, because the service was terrible and it does not seem like they are doing a good job at all. Hopefully things improve.
  • CN
    Christopher Norman
    Dec 1, 2025
    1.0
    Horrible service with 45 mins at curbside for a McRib meal and 2-2pacj apple pies was shorted 2 apple pies and fry’s was thrown all over the bag McRib was cold spent $16.00 for 2 apple pies and cold McRib cause I didn’t want to eat the fry’s cause they wasn’t even in the box

Frequently Asked Questions About McDonald's

What are the McDonald's delivery hours at 2818 Magnolia Ave, Knoxville?

Delivery is available Monday to Sunday from 6:30 AM to 10:30 PM, with extended hours until 11:30 PM on Fridays and Saturdays.

What are the drive-through hours at this McDonald's location?

Drive-through is open Monday to Wednesday and Sunday from 4:30 AM to 11:00 PM, and from Thursday to Saturday until midnight.