Jimmy John's

3.9
282 reviews

About

Sandwich Restaurant

Location

Jimmy John's
10812 Kingston Pike, Knoxville, TN
37934, United States

Hours

Reviews

3.9
282 reviews
5 stars
161
4 stars
35
3 stars
19
2 stars
18
1 star
49

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as burnt sandwiches, dry bread, and incorrect orders.

Service Issues

Many reviews highlighted poor customer service, including long wait times, unacknowledged customers, and mistakes with orders.

Management Response

Some customers appreciated the management's efforts to resolve issues, but others felt that the overall management and staffing were inadequate.

Cleanliness and Atmosphere

While some customers noted a clean environment and friendly staff, others experienced neglect and poor service that detracted from their dining experience.

Delivery Problems

Delivery times were inconsistent, with some customers experiencing long waits and issues with missing items.
  • MS
    Mark Smith
    Nov 24, 2025
    4.0
    I'm giving them a lower food score on the new toasted sandwiches. I wouldn't order it again. Came out more burnt than toasted. They make great cold sandwiches, and they should stick to it. Always top notch service. Still one of our faves.
  • GC
    GJ Comer
    Nov 24, 2025
    5.0
    Great Lunch Experience, I got the #3, food was fresh and fast, customer service was on point. Price was about average for the product.
  • TC
    Tom Carney
    Nov 13, 2025
    1.0
    I've been going to Jimmy John's for years in different cities. I've been going to this one in Farragut for 6 years and it's always been very good. I've noticed lately everything is going downhill. Today's order was missed so I had to wait a few extra minutes. Thats ok. But, I get home an opened my order to find everything I asked NOT to have on my sandwich was on it. I have allergies and could not eat the sandwich. I had to throw it away. My wife's sandwich had very little meat on it which usually is not the case. This store is just going downhill for the last several months. Unfortunately, I will not be returning. What a shame!
  • JF
    Jordan Foley
    Sep 5, 2025
    4.0
    I order from them sometimes and the food is consistent and they deliver. Just never know weither it will be 15 minutes or a hour during non rush times.
  • RV
    Rebecca “Becky” Vargason
    Aug 13, 2025
    3.0
    It was our first time ever going. This is like subway but with no options. They have very limited basic veggies, a few meat options, and only like 3 cheeses. The girl who took our order messed up our order, overcharged us, didn’t answer any questions, and explained things wrong. The manager came out to fix everything for us and gave us a refund so the problem was taken care of. But our experience with her was so poor that I lowered the rating