Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.5
190 reviews
5 stars
87
4 stars
24
3 stars
20
2 stars
7
1 star
52
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders, missing ingredients, and overall dissatisfaction with the accuracy of their food.
Customer Service
Feedback indicates a significant problem with customer service, including rude staff, slow service, and lack of urgency in addressing customer concerns.
Food Quality
While some customers enjoyed the food, many expressed disappointment with the quality, including hard bread and poorly made sandwiches.
Cleanliness and Organization
Several reviews mentioned unclean conditions and disorganization among staff, contributing to a negative dining experience.
- LSLauren SmithDec 20, 20253.0This Jimmy John's used to be really good. Lately though, every sandwich I order is on older or almost stale bread- so that almost a quarter of it is inedible because the bread is so hard. I love their sandwiches but they definitely need to fix this issue.
- DMDebbie MacLeodNov 16, 20253.0Pickup order was completely messed up. We ordered a #2 a #4 and a #9. They were all missing ingredients asked for and the #9 wasn't even a number 9. Not sure what it was.
- JHJacob HensleyOct 19, 20255.0Best sandwich I’ve ever had made by the wonderful employee jacob. Exceptional customer service
- BMBarry MortonSep 17, 20253.0Painfully slow every time I come in. Employees seem unorganized and bickering with each other. “Jacob” is rude to both customers and employees.
- SHSara HAug 26, 20251.0Ordered food over a week ago for 85 people and when I called this am @ 10:20 to check on it they said it should be ready by 11:15. I said no this was supposed to be ready and delivered at 11 and it was closer to 11:45 when they came. No discount, no cookies no sorry. Not happy. You'd expect more for an almost $700 meal.