Jimmy John's

3.6
435 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5525 Clinton Hwy, Knoxville, TN
37912, United States

Hours

Reviews

3.6
435 reviews
5 stars
212
4 stars
60
3 stars
43
2 stars
26
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported issues with incorrect ingredients and food safety concerns.

Staffing Issues

Many reviews highlighted understaffing and disorganization, leading to slow service and mistakes in orders.

Customer Experience

Several customers expressed disappointment with their overall experience, citing a lack of management and poor customer service.
  • MR
    Max Roark
    1 day ago
    1.0
    Why serve potato salad when you can't supply the customer with the proper utensils to eat it with? The excuse from the employee was that the supplier won't provide anything but plastic knives. Makes a ton of sense...
  • TS
    Tiffany smith
    Dec 11, 2025
    5.0
    Elizabeth gave me great service with great attitude. The food was amazing! 10/10 will recommend!
  • MK
    Mark Kontos
    Dec 6, 2025
    1.0
    Only one star from my recent order the roast beef is dry and burnt. The cheese was like nonexistent. Tomorrow, I will make auju make a roast beef sandwich, but I’m not looking forward to a success.
  • TB
    Tim Boe
    Sep 9, 2025
    5.0
    Great place to get food such a great team
  • JM
    Jazmynne McDaniel
    Aug 1, 2025
    5.0
    I've been coming here for a good minute. It's convenient to my workplace. Ordered a BLT and got a LT instead. Haha, no worries. I called and Chris answered the phone. I was in and out in less than 5 minutes. They had the new sandwich waiting for me when I got there. Thank you so much Chris! Will keep coming back!