Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 234 Brookview Centre Way in Knoxville is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
1,241 reviews
5 stars
843
4 stars
246
3 stars
79
2 stars
28
1 star
45
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries for being delicious and fresh, although some noted issues with bun quality and seasoning.
Service Experience
Many reviews highlighted friendly and attentive staff, with some instances of excellent customer service, though there were occasional complaints about communication and staff demeanor.
Pricing Concerns
Numerous customers expressed dissatisfaction with the high prices, feeling that the cost did not match the value, especially for families.
Cleanliness
The restaurant was generally noted for its cleanliness, with staff actively maintaining the environment, although there were isolated complaints about food handling practices.
Consistency Issues
Some customers reported inconsistencies in food preparation and portion sizes, particularly regarding fries, which affected their overall experience.
- SRSmoky Mountains RiverNov 16, 20255.0Best place to go
- KWKim WojickNov 16, 20255.0As busy as they were on a Friday night, there was nothing but great service, great food, and clean!
- LJLarissa JonesNov 7, 20255.0The workers in here were so welcoming! They make sure you have a good experience from the time you walk in until you leave. they work together and make their customers happy!
- RSRick SmithOct 23, 20255.0Even though a new cashier had messed up my order, when I sat down to eat and noticed that one burger was missing and I hadn't been charged for the burger. I went to the counter and told him about the missing food, he said he would make it immediately and I started to pay for it, but the manager came out and said that it was "on the house"! I thought that was overwhelming that even though he had made my order and charged me correctly. The manager told me that he was going to comp the burger. They were very good and all of them were awesome!
- MBmaryna breusOct 17, 20251.0I ordered a bacon cheeseburger at Five Guys and didn’t know you have to ask for toppings. When I got home and opened it, there were only meat, cheese, and bacon — no veggies or sauce. The staff didn’t say a word or communicate at all. Very frustrating.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 234 Brookview Centre Way accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours of Five Guys in Knoxville?
Five Guys is open daily from 10:30 AM to 10:00 PM.
Can I order delivery from Five Guys at this location?
Yes, Five Guys offers delivery every day from 10:30 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/bearden/menu.
What types of payment does Five Guys accept?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a children's menu or kid-friendly options at Five Guys?
Yes, Five Guys has a children's menu and welcomes children at this location.
Does this Five Guys location offer in-store pickup?
Yes, in-store pickup is available at this Five Guys location.
What kinds of burgers and specialty items does Five Guys offer?
Five Guys offers classic hamburgers, cheeseburgers, hot dogs, fries, milkshakes, boardwalk fries, shakes, veggie sandwiches, and grilled cheese.
What nearby fitness centers can I visit before or after dining at Five Guys?
You can visit nearby gyms such as Alloy Personal Training Bearden, StretchLab, and YogaSix Bearden, all located near Five Guys at Brookview Town Centre.
Are there any beauty or spa services near Five Guys at Brookview Town Centre?
Yes, nearby beauty services include VonnJones Salon, The Lash Lounge, Casa Blanca Nail Bar, and European Wax Center, allowing you to pamper yourself before or after your meal.
What dining options are available near Five Guys at Brookview Town Centre?
Nearby dining options include Rosati's Pizza, Menchie's Frozen Yogurt for dessert, DRINK wine bar, Cazzy's Corner Grill, Bistro By The Tracks, Clean Eatz health food restaurant, Twin Peaks Restaurants sports bar, and Barberitos Southwestern Grille & Cantina for Tex-Mex cuisine.