Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Many customers expressed frustration with long wait times, particularly in the drive-thru, with some reporting waits of over 30 minutes.
Drink Quality
While many customers praised the coffee and drinks, there were several complaints about inconsistent quality and incorrect orders.
Staff Friendliness
The staff received high marks for being friendly and helpful, with many customers noting positive interactions.
Drive-Thru Issues
Customers highlighted problems with the drive-thru system, including confusion over order taking and lack of organization.
Mobile Ordering
Several reviews mentioned issues with mobile orders not being ready on time, leading to longer waits than expected.
LL
Lisa
4 days ago
5.0
Love the Dutch bros in Halls! They are so nice and the drinks are always amazing!
AM
A Mae
6 days ago
2.0
Not worth the wait. Not sure how they haven’t improved wait time yet
EH
Elaine Hurst
Nov 12, 2025
1.0
I have witnessed time and time again during the cold weather and kids (teenagers) outside in the cold weather taking orders.
What about the child labor law?? Do you all abide by it?? What about installing an intercom at drive thru so you employees (kids) wont be outside? Even Chick Filet has heaters that warm
their employees! Is your business more important than your own
employees? It looks like whatever it takes to make the money it is ok to put your employees in harm way. This needs to change
as soon as possible. Everybody I know along with myself will be
"bird dogging" on cold days to see if your corporation has changed anything. I tried to call yesterday and ask these questions personally but it went direct to corporate and held for a long period of time and never spoke with anyone.
KH
Keith Hensley
Nov 2, 2025
3.0
We always get good coffee here but they are painfully slow every time we go.
CA
Charlotte Ann
Oct 26, 2025
4.0
Bring back the original chocolate chip muffin top!
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the operating hours of Dutch Bros Coffee at 7004 Maynardville Pike?
Dutch Bros Coffee is open Monday through Thursday and Sunday from 5:00 AM to 10:00 PM, and on Friday and Saturday from 5:00 AM to 11:00 PM.
Does Dutch Bros Coffee offer options for customers who want sugar-free flavors?
Yes, Dutch Bros Coffee offers a variety of sugar-free flavors including white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
Can I customize my drink at Dutch Bros Coffee?
Yes, broistas are happy to customize your drink to your liking!
Does Dutch Bros Coffee accept mobile payment options?
Yes, they accept cash, major credit cards, Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal.
Is there a free drink available on my birthday at Dutch Bros Coffee?
Yes, by downloading the Dutch Bros app you can receive a free drink reward on your birthday.
What types of drinks does Dutch Bros Coffee offer for kids?
Kids can enjoy Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies at Dutch Bros Coffee.
Do any nearby restaurants near Dutch Bros Coffee at 7004 Maynardville Pike offer breakfast options?
Yes, IHOP is a nearby restaurant that serves breakfast and brunch, and it's a great spot to enjoy a meal before or after your coffee at Dutch Bros.
Are there places near Dutch Bros Coffee where I can pick up packages or ship items?
Yes, the UPS Access Point location nearby offers courier and delivery services which can be convenient if you need to ship or pick up packages during your visit to Dutch Bros Coffee.
What hardware stores are near Dutch Bros Coffee where I can pick up supplies?
Ace Hardware and Elder's Ace Hardware-Halls are nearby hardware stores where you can find tools, gardening supplies, and more.
Does Dutch Bros Coffee provide curbside pickup or delivery services?
Dutch Bros Coffee offers curbside pickup but does not offer delivery services directly; third-party delivery options may be available.