Dunkin'

3.9
1123 reviews
Decked Out Lattes
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Business Details

2800 Chapman Hwy, Knoxville, TN
37920, United States
(865) 200-5251
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Knoxville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2800 Chapman Hwy, Knoxville, TN
37920, United States

Hours

Reviews

3.9
1,123 reviews
5 stars
583
4 stars
216
3 stars
91
2 stars
81
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; some employees are praised for being friendly and helpful, while others are reported as rude and unprofessional.

Speed of Service

Many customers complained about slow service, with long wait times for both in-store and drive-thru orders.

Product Availability

Customers frequently noted that popular items, especially donuts, were often out of stock or stale.

Cleanliness

Several reviews highlighted issues with cleanliness, particularly in the bathrooms and overall store condition.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and quality, particularly with breakfast items.
  • ST
    Starfire Travel
    Nov 15, 2025
    1.0
    This is not our usual DD stop. Most of the time we have a wonderful experience. AVOID this one! My coffee was old and cold. So you better ask if the coffee is fresh. Better yet, you should ask the store manager if the coffee is fresh. The fluffy haired kid in the drive-thru window seemed to be on another planet. He couldn’t figure out how to swipe our Dunkin’ card which always has a generous balance on it. As soon as I saw him I got the willies- what ever happened to wearing hair nets?!?!? Huge turn off.
  • JP
    Josh Price
    Nov 6, 2025
    1.0
    Day ruined. Came here for lunch and a coffee and a get back to work and see that all they gave me was a single slice of avocado toast which I didnt even order.
  • RG
    Ron Garrett
    Nov 1, 2025
    5.0
    Friendly, Fast and provided what I ordered! Thank you so much!!
  • JK
    Justen and Brandon Kohl
    Oct 14, 2025
    1.0
    Walked in to this location. One girl just leaned up against the counter on her.phone. didn't even look up or acknowledge we were their. Just kept on. The 2nd girl who took our order made us wait while she finished slowly wiping down and spraying the cooler down. Her customer service was degrading and rude. The girl on the cell phone was on her cell phone the whole time. Then one of our drinks were wrong. I am a daily dunkin customer this was very disappointing. Will not be back.
  • AE
    Amanda Earls
    Oct 10, 2025
    5.0
    I love this Dunkin , The employees here are amazing. I usually just get a latte but today I got a bacon, egg and cheese on a croissant and hashbrowns And it was amazing, I’ll be getting Food here a lot more often !
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Frequently Asked Questions About Dunkin'

What are the opening hours for Dunkin' in Knoxville, TN?

Dunkin' in Knoxville, TN is open Monday through Saturday from 4:30 AM to 9:00 PM and on Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.