Dunkin'

3.9
973 reviews
Decked Out Lattes
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Business Details

720 Merchant Dr, Knoxville, TN
37912, United States
(865) 247-7015
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Knoxville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
720 Merchant Dr, Knoxville, TN
37912, United States

Hours

Reviews

3.9
973 reviews
5 stars
515
4 stars
171
3 stars
91
2 stars
67
1 star
129

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times both in-store and at the drive-thru, with some experiencing delays of over 30 minutes.

Staff Attitude

Feedback indicates a mix of friendly and rude staff interactions, with some customers noting unprofessional behavior and poor communication.

Order Accuracy

Several reviews mentioned incorrect orders and issues with food preparation, including cold items and missing items.

Cleanliness

Customers expressed concerns about the cleanliness of the location, with reports of trash and unkempt dining areas.

Product Quality

While some customers praised the coffee and donuts, others reported issues with food quality, such as stale items and poorly made drinks.
  • SP
    S. Phillips
    Nov 6, 2025
    1.0
    I've given this dunkin enough chances, I'm done with them. look how empty this cup is? before even putting my straw in, after the foam the drink is missing at least a third! I spent too much money for this bs. do better. and it's WILD that the first review I see before placing mine is literally about the exact same thing for the same drink! so obviously it's a reoccurring issue.
  • RW
    Robert Wilson
    Oct 31, 2025
    3.0
    Maybe it was a staffing issue but the line was way too long and they made me the wrong drink. I did put 3 stars because the staff was polite and did apologize for the wait. Management needs to step up at this location.
  • GL
    Gabriella Lance
    Oct 31, 2025
    1.0
    every time i come they can never fully cook the everything bagel minis so the inside is cold they all have nasty attitudes and like to make unnecessary jokes and comments do not come here
  • JJ
    Jessie Sib (j-sib)
    Oct 29, 2025
    2.0
    Every time I went there for breakfast the hash browns are always cold in rush for work so I can't go back last time I went there I told him to make sure the hash browns are hot and they still gave them to me cold. The service is really slow for a fast food place
  • ME
    Marcie Ellison
    Oct 25, 2025
    2.0
    We ordered online and picked up in drive thru. When we got to the window, the young man just opened it and stared at us. I said we are here to pick up our order. He had a blank look on his face, I don’t know if he was tired or something else, but it was a weird interaction. We had ordered a Halloween bucket full of donut holes and they forgot that, which is fine. We waited. The drive thru line took 30 mins, which on a Saturday morning, again, not a big deal. It was the strange interaction at the window that writes us out.
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Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' at 720 Merchant Dr, Knoxville, TN?

Dunkin' is open Monday through Saturday from 5:00 AM to 9:00 PM, and on Sunday from 6:00 AM to 9:00 PM.

What special holiday beverages are offered at this Dunkin' location?

During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.