Brand Certified
Dunkin'
3.9(981 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
720 Merchant Dr, Knoxville, TN
37912, United States
Certified by Dunkin' • Feb 22, 2026
(865) 247-7015
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Knoxville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.9
981 reviews
5 stars
516
4 stars
173
3 stars
91
2 stars
68
1 star
133
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported slow service, long wait times, and disorganization, particularly during busy hours.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with some customers noting unprofessional behavior among employees.
Order Accuracy
There were multiple complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Product Quality
While some customers enjoyed the coffee and donuts, others reported issues with food quality, including cold items and poorly made drinks.
Cleanliness and Atmosphere
Several reviews mentioned cleanliness issues and uncomfortable atmospheres due to staff behavior.
- KLKyra LeeFeb 17, 20261.0Went to pick up my mobile order which was 2 iced coffees. When the young lady reached them out the window I asked if both had cream in them because they were so dark she said “yeah” and I told her they don’t look right. She just laughed and continued to hold them out the window. There was no ice in our ICED COFFEES and after tasting them there was no cream or caramel like I had ordered. The staff at this location are always rude and snarky. 90% of the time when you pull up to the window you are sitting there for 2-4 minutes before being acknowledged. When they do acknowledge you it’s “Go ahead.” No professionalism or accountability at this location at all!
- PBPapa BearFeb 9, 20261.0Music is super loud, service is slow, and they don't have an energy drink.
- JRJennifer RoopJan 10, 20261.0Slow terrible service. Long lines and they flat out ignore you.
- ARAlexa RamirezDec 12, 20252.0Service was slow and employees had dull attitudes. Waited 10 minutes just to be acknowledged by someone who wasn’t even running the to go counter.
- SPS. PhillipsNov 6, 20251.0I've given this dunkin enough chances, I'm done with them. look how empty this cup is? before even putting my straw in, after the foam the drink is missing at least a third! I spent too much money for this bs. do better. and it's WILD that the first review I see before placing mine is literally about the exact same thing for the same drink! so obviously it's a reoccurring issue.
Frequently Asked Questions About Dunkin'
What are the regular operating hours of Dunkin' at 720 Merchant Dr, Knoxville, TN?
Dunkin' is open Monday through Saturday from 5:00 AM to 9:00 PM, and on Sunday from 6:00 AM to 9:00 PM.
What special holiday beverages are offered at this Dunkin' location?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using a mobile app at Dunkin' Knoxville?
Yes, you can order ahead using the Dunkin' mobile app, available on both iOS and Android platforms.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services at this location.
What meals are served at this Dunkin' location?
They serve breakfast, brunch, and lunch.
Does Dunkin' Knoxville have a drive-thru option?
Yes, there is a drive-thru available for convenient service.
What types of food and drinks can I expect at this Dunkin' location?
You can enjoy espresso, coffee, breakfast sandwiches, donuts, tea, and other comfort foods.
What nearby places could I visit before or after my coffee at Dunkin'?
Nearby you can visit Studio Chrome for beauty services, Merchant Drive Laundromat for laundry needs, or Captain D's for a seafood meal.
Is there a place to get a quick oil change near Dunkin' Knoxville?
Yes, Valvoline Instant Oil Change is located near Dunkin', ideal for a quick automotive service.
Where can I shop for office supplies near the Dunkin' on Merchant Dr?
Ron Ford Office Supply Co is nearby and offers convenience store items, office equipment, and printing services.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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