Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Knoxville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
965 reviews
5 stars
490
4 stars
168
3 stars
95
2 stars
59
1 star
153
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and dismissive service, with many experiences highlighting staff arguing and a lack of professionalism.
Order Accuracy
Numerous reviews mentioned consistent issues with incorrect orders, including missing items and wrong drink preparations.
Product Availability
Many customers expressed frustration over limited product availability, particularly with donuts and food items, often being out of stock.
Wait Times
Long wait times were a common complaint, especially in the drive-thru, with some customers waiting over 30 minutes for their orders.
Staff Attitude
While some reviews praised friendly staff, many others noted a negative atmosphere and unprofessional behavior among employees.
- BMBonnie McCuenNov 13, 20251.0Ill never go to this location again. Took my daughter here for a treat. Cashier just looked at us, said nothing. As we looked at the menu (for no more than 30 seconds) she walked away. Again saying nothing to us but said something to an employee that was changing trash bags. He came to the register and took our order. Then he went back to changing trash bags. We waited 20 minutes for 2 drinks. I then asked for my daughter's donut and the woman that handed us our drinks yelled at the man that took our order. He sat the garbage can down and grabbed a sanitary paper to pick up the donut and dropped the donut into a bag, sat the bag on the counter, and walked off. So yeah, we won't be returning to this location ever again.
- DCDebbie ChapmanNov 1, 20251.0Workers were great but the 1st 2 coffees we ordered they were out of. Then we waited for 15 minutes in the drive through
- SSShadeOct 31, 20251.0This is the worst Dunkin location I’ve ever been to. I’ve been to Dunkin all over the U.S., and I’ve lived near this location for 8 years. It went downhill during Covid and has never gotten better. Service is usually deplorable and the drinks are consistently inconsistent. Save yourself the frustration and go somewhere else.
- BMBrooklynn MillerOct 28, 20251.0This is the worst dunkin I’ve ever been too, the food is always cold the coffee is watered down and the staff are rude as hell. DO NOT GO HERE.
- EBErika BorregoOct 19, 20252.0The location at 4829 N Broadway in Knoxville, TN turned away 3 seperate customers because they came inside to order. The drive thru was busy so she told us all that there was no service inside. There had not been a sign on the door and it wasn't locked. Would have given 1 star but I already know that the donuts are good so that saved a star. I also would have given stars to the food category but I didn't receive any this morning for being turned away(10:40 ish am on Sunday10/19/25). Very unprofessional, no manager was seen helping.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Knoxville, TN?
Dunkin' in Knoxville, TN is open Monday through Saturday from 5:00 AM to 9:00 PM and on Sunday from 6:00 AM to 9:00 PM.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location has a drive-thru service for convenient ordering and pickup.
Can I order ahead using the Dunkin' mobile app?
Yes, you can order ahead via the Dunkin' app for a fast grab and go experience.
What types of meals are served at this Dunkin' location?
This Dunkin' serves breakfast, brunch, and lunch offerings.
Are there any special seasonal drinks available at Dunkin' right now?
Yes, the holiday menu includes the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Does this location provide both curbside pickup and delivery services?
This Dunkin' location offers delivery and curbside pickup services.
Is free Wi-Fi available at this Dunkin' store?
Yes, free Wi-Fi is available for customers at this location.
What nearby dining options are available around this Dunkin' location?
Nearby dining options include Chipotle Mexican Grill, Long John Silver's, Ruby Tuesday, Subway, Panda Express, Denny's, Captain Crab Knox, and Sonny's Original Southern Pub.
Are there any nearby services for automotive needs from Dunkin'?
Yes, automotive services nearby include Take 5 Oil Change, Firestone Complete Auto Care, and Advance Auto Parts, perfect for customers needing car services before or after their visit.
What nearby stores provide phone and tech services around Dunkin'?
Nearby tech-related stores include two AT&T locations and a UPS Access Point for shipping needs, convenient for customers in the area.