Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Knoxville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryNot available
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
971 reviews
5 stars
492
4 stars
168
3 stars
95
2 stars
62
1 star
154
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude or dismissive staff, with many experiences highlighting poor customer service and long wait times.
Product Availability
There were numerous complaints about the location being out of popular items, including donuts and drinks, leading to customer frustration.
Food Quality
Many reviews mentioned issues with food quality, including stale donuts, poorly prepared sandwiches, and incorrect orders.
Wait Times
Customers consistently noted excessively long wait times in both the drive-thru and in-store, often exceeding 20-30 minutes.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness, indicating that there are positive interactions amidst the overall poor service.
- FVFranchesca ValenzuelaDec 15, 20252.0I drove through after ordering on the app. The car line was short, but SO darn slow that the whipped cream on my coffee had already gone flat. 2nd time here like that. Car line moves too slowly. Feels like you sit there forever.
- HLholly lynnDec 7, 20252.0This Dunkin use to be great! I would wait the long lines because I knew my coffee and food would be good. Now it really is a hit or miss. But the thing that really makes me not want to come back is the staff. They are rude. Not all of them but most that I encounter are rude and act like they don’t want to be there. And honestly, I hate you all sticking a machine in my face at the drive thru to ask for a tip. It’s awkward.
- AOautumn olsonDec 3, 20252.0Rlly. My bacon is all the way charred Not just this sandwich but the 2 we got were both like that. We still ate bc everything else looked fine Our stomachs both ended up hurting after.
- DMDanielle MiddlemasNov 30, 20251.0This is my first time going to this location. They are very under staffed and didn’t even fill my coffeee up all the way… a $6.98 coffee!!! Will not be returning.
- BMBonnie McCuenNov 13, 20251.0Ill never go to this location again. Took my daughter here for a treat. Cashier just looked at us, said nothing. As we looked at the menu (for no more than 30 seconds) she walked away. Again saying nothing to us but said something to an employee that was changing trash bags. He came to the register and took our order. Then he went back to changing trash bags. We waited 20 minutes for 2 drinks. I then asked for my daughter's donut and the woman that handed us our drinks yelled at the man that took our order. He sat the garbage can down and grabbed a sanitary paper to pick up the donut and dropped the donut into a bag, sat the bag on the counter, and walked off. So yeah, we won't be returning to this location ever again.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Knoxville, TN?
Dunkin' in Knoxville, TN is open Monday through Saturday from 5:00 AM to 9:00 PM and on Sunday from 6:00 AM to 9:00 PM.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location has a drive-thru service for convenient ordering and pickup.
Can I order ahead using the Dunkin' mobile app?
Yes, you can order ahead via the Dunkin' app for a fast grab and go experience.
What types of meals are served at this Dunkin' location?
This Dunkin' serves breakfast, brunch, and lunch offerings.
Are there any special seasonal drinks available at Dunkin' right now?
Yes, the holiday menu includes the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher.
Does this location provide both curbside pickup and delivery services?
This Dunkin' location offers delivery and curbside pickup services.
Is free Wi-Fi available at this Dunkin' store?
Yes, free Wi-Fi is available for customers at this location.
What nearby dining options are available around this Dunkin' location?
Nearby dining options include Chipotle Mexican Grill, Long John Silver's, Ruby Tuesday, Subway, Panda Express, Denny's, Captain Crab Knox, and Sonny's Original Southern Pub.
Are there any nearby services for automotive needs from Dunkin'?
Yes, automotive services nearby include Take 5 Oil Change, Firestone Complete Auto Care, and Advance Auto Parts, perfect for customers needing car services before or after their visit.
What nearby stores provide phone and tech services around Dunkin'?
Nearby tech-related stores include two AT&T locations and a UPS Access Point for shipping needs, convenient for customers in the area.