Dunkin'

2.4
52 reviews
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Business Details

13038 Kingston Pike, Knoxville, TN
37934, United States
(865) 263-7845
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Knoxville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Drive-throughAvailable

Location

Dunkin'
13038 Kingston Pike, Knoxville, TN
37934, United States

Hours

Reviews

2.4
52 reviews
5 stars
15
4 stars
2
3 stars
1
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4
1 star
30
  • CH
    Cynthia Hayse
    2 days ago
    1.0
    This place never gets my order correct 🙄 & then they argue with me over what I ordered. 😖😠😡🤬 Not going back to this Dunkin until its under new management and all the workers are retrained. Today, I ordered a frozen coffee, no sugar added & with oat milk. My drink looked almost white, I asked for my drink to be remade because its supose to be a medium shade of brown (after all it is supose to have 3 pumps of a coffee syrup which is brown). The manager even argued with me 😠 telling me that the drink was correct 😡. I told him "No my drink is NOT correct & to just refund my cash I paid". I went to Lenior City Dunkin and got my drink made correctly. It was a medium shade of brown, perfectly made & delicious! 😋
  • WS
    William S
    2 days ago
    1.0
    I ordered a latte and did not tip yet DD receipt shows I did. This is the scam DD does with this card reader they hand out the window. It’s moving so, your card hits the tip button as you are trying to tap to pay. I literally watched this happen. I never touched screen with finger, only card. FYI
  • JW
    Jessica Winter
    2 days ago
    1.0
    This place is awful Never have any donuts They don’t even apologize when order takes 30 minutes
  • KH
    kristin hodges
    Nov 30, 2025
    1.0
    Placed a $20 mobile order & after waiting over 30 minutes in the drive thru they tell me they don't have my order. I have the receipt which the manager Alana refused to look at. She was hateful, argumentative & combative & refused to even try to resolve the issue. Long story short I spent $20 & received NO FOOD, NO REFUND, & the WORST SERVICE I've ever had to deal with. Conveniently she didn't know the name of her manager & the only option you have is to call customer service TOMORROW! UNACCEPTABLE! DO NOT GO TO THIS LOCATION.
  • JM
    Jeff Mantooth
    Nov 30, 2025
    1.0
    Just showed up to pick up an online order with the mobile receipt in hand and they said we don't have it sorry about your luck get out of our drive-thru. Manager needs to be fired because instead of trying to figure out her mistake she started yelling at me and refused to fix it. So now we have we wasted $ and over 30 minutes sitting in the drive thru to pick it up. This location is terrible. It's not the customer's fault you have inept staff and cannot keep regular staff. Alana is the acting store manager and is refusing to give her last name so that we can contact corporate. The app is refusing to give us our money back. She's refusing to help and instead wants to just scream at the customer over the phone and in person.
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Frequently Asked Questions About Dunkin'

What are the operating hours at Dunkin' in Knoxville, TN?

Dunkin' in Knoxville is open Monday to Saturday from 5:00 AM to 8:00 PM and Sunday from 6:00 AM to 8:00 PM.

Where is the Dunkin' located in Knoxville?

It is located at 13038 Kingston Pike, Knox, Knoxville, TN 37934, at Dixie Lee Junction.