Donatos Pizza

Reviews

• JJ

  Jerica Jackson

  Oct 11, 2025
  1.0
  I just had a terrible experience at this location which is not common— I have interacted with the son or another relative if not the son, whose family owns the Ebenezer location and he is always so kind to me. Unfortunately, I will avoid eating at this location going forward as they are not sanitary whatsoever. I went in to pick up my order and a dog was there . A worker coming in for his shift around 3:30pm on 10/11/25 pet and played with the dog and proceeded to the back and begin making the pizzas without washing his hands. Just in case I did not see him wash his hands, I asked a coworker to confirm if he did. The coworker, who happened to be the general manager, stated that he did not and proceeded to tell me that “all the bacteria would be burned off in the oven” . I asked to cancel my order and he said “okay” and walked away immediately. I had to regain his attention and informed him I paid in cash . With frustration, he refunded my money. I asked for the local manager number or card and he said he does not have it and to “just call the 800 number and best of luck”. Usually my experiences with this locally owned location are pleasant but this was not the case. I thought washing hands before preparing food, especially after interacting with animals, was standard protocol and if anything considerate. I was not aware that this was a pet friendly place either as it only has inside seating.
• BH

  B. Hall

  Sep 23, 2025
  5.0
  Good pizza and service.
• MM

  mike miller

  Sep 18, 2025
  5.0
  The best pizza in Knoxville
• JC

  Jeff Crow

  Aug 21, 2025
  5.0
  Great service and pizza 🍕
• KA

  Kelsey Andrews

  Jul 16, 2025
  5.0
  We typically order a large thin crust pepperoni but decided to try their hand-tossed crust this time with no complaints! I swear, Donatos pepperoni is seriously the best pepperoni out there- they're small and crisp up in the oven for the most appealing texture and flavor. We also snagged an order of meatballs to try. They were decent for an appetizer. Although we didn't get any this time, we highly recommend ordering the cinnamon bread for dessert!

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