Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
4.3
181 reviews
5 stars
132
4 stars
15
3 stars
5
2 stars
7
1 star
22
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers expressed frustration with the inability to reach a human representative for assistance, citing issues with AI customer service.
Food Quality
There were numerous complaints about food quality, including burnt items, missing ingredients, and overall dissatisfaction with the taste.
Positive Experiences
Despite negative feedback, several customers praised the delicious pizza, friendly staff, and quick service during their visits.
Pricing Concerns
Some customers felt that the prices were too high compared to competitors, especially given the quality of food received.
Cleanliness and Atmosphere
While some reviews mentioned a clean environment, others reported dirty tables and poor atmosphere during their visits.
- YAYasser Ahmed5 days ago5.0Perfect spot for a nice evening out
- NCNancy CaulpetzerNov 16, 20255.0Good food. Service was bland. Just a fast food place feel. Nothing special.
- JOJon OwensOct 30, 20251.0tried to look prices up online and the website wouldnt load, tried calling two different ways but couldnt even get someone to pick up the phone. they must not want business. stop using AI to take orders, pick up the phone like a human being
- EWEric WOct 17, 20253.0My problem is I ordered food using the app. When my wife picked it up an item was missing that she didn't know should have been there. I tried on seven occasions to call in to speak to someone about this and got a virtual customer service rep who would transfer me every single time to a phone number that would ring and then hang up. This is absolutely ridiculous that it is impossible to speak to a person to let them know I am missing an item and I'm going to have somebody pick it up. I can't even notify the store of this due to this ridiculous AI customer service.
- DCDebbie COct 14, 20251.0Can anyone say, HORRIBLE?!!!!! We ordered our dinner ($50) from Donatos, calzones, wings and dessert, for a special dinner, which we dont get because of limited income. The food should have been tossed in the garbage. It was BURNT, COLD, AND THERE WAS NO FILLING - CHEESE, MEAT, OR VEGGIES IN ANY of the calzones and the wings were also cold and hard as a rock to the feel. We can't afford to throw away food especially on our budget this was suppose to be a celebration for a few of the family and I was embarrassed and horrified at such poor quality from a pizza establishment. The calzones were not actually calzones, they were made with a pizza crust folded in half with only sauce inside them. Wings looked like they were a day or two old and they tried to save money by reheating them. We ended up having peanut butter and jelly sandwiches. Not very special for a celebration. Too costly to throw out but thats exactly what we did. WILL NOT ORDER FROM DONATOS EVER AGAIN. HORRIBLE!
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust.
Where is Donatos Pizza located?
Donatos Pizza is located at 6738 Malone Creek Drive, Knoxville, TN 37931, USA.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and Friday to Saturday from 11:00 AM to 11:00 PM.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
How can I place an order from Donatos Pizza?
You can order from Donatos Pizza via their website at donatos.com or through their mobile app available on the Apple App Store and Google Play Store.
What payment options does Donatos Pizza accept?
Donatos Pizza accepts American Express, cash, Discover, Mastercard, and Visa.
What types of food does Donatos Pizza serve?
Donatos Pizza serves pizza, oven baked subs, desserts, and appetizers, specializing in pepperoni and thin crust pizza.
Is Donatos Pizza family-owned?
Yes, Donatos is a family-owned pizza company founded in Columbus, Ohio in 1963, with a commitment to giving back to every community it serves.
Can customers visit Dollar Tree near Donatos Pizza while waiting for their order?
Yes, Dollar Tree is nearby and offers discount store items, arts and crafts, and eat and drink options, making it a convenient stop while waiting for your Donatos Pizza order.
Is there a place to get a quick snack near Donatos Pizza?
Taco Bell, a fast food Mexican restaurant, is close to Donatos Pizza for customers looking for additional quick snack options.
Where can customers wash their car near Donatos Pizza?
PureMagic Carwash is a nearby auto detailing and car wash service available close to Donatos Pizza, ideal for customers who want to get their car cleaned during their visit.