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Domino's Pizza

3.1
(456 reviews)

Business Details

3615 Sutherland Ave, Knoxville, TN
37919, United States
(865) 246-6330

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food RestaurantDomino's Pizza
Looking for great pizza in Knoxville? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 3615 Sutherland Ave .

Location

Domino's Pizza
3615 Sutherland Ave, Knoxville, TN
37919, United States

Hours

Reviews

3.1
456 reviews
5 stars
163
4 stars
63
3 stars
46
2 stars
26
1 star
158

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely long wait times for delivery, with some orders taking over two hours or being canceled without notification.

Staffing Problems

Many reviews highlighted that the location is consistently understaffed, leading to poor service and delays.

Customer Service

Customers frequently experienced rude or unhelpful interactions with staff, including managers, which contributed to overall dissatisfaction.

Food Quality

Several reviews mentioned issues with food quality, including incorrect orders, cold or burnt pizzas, and unsanitary conditions.

Mixed Experiences

While some customers praised specific staff members and had positive experiences, these were overshadowed by the overall negative feedback.
  • ES
    Emily Simmons
    Dec 7, 2025
    1.0
    This dominos has been closed for several months. The building is quite literally empty. It appears they are working on opening a new location nearby soon. But they are currently closed. The hours keep being updated to say they are open but this is untrue. The university commons location is the next closet location. :)
  • GM
    gracie m
    Jun 21, 2024
    1.0
    If I could give ZERO stars I would bc that’s what this Domino’s deserves. I ordered 2 large pizzas and they were both TERRIBLE! They didn’t get the order right for either pizza. The first one looked like it was cooked, burnt, and saved since yesterday. I ordered a Philly steak that was supposed to have BBQ sauce, green peppers, pineapple, mushrooms, and onions and only got the Philly steak! Damn, yall couldn’t even put sauce on it?? The 2nd was supposed to be hand tossed and it’s barely thicker than the thin crust and was so greasy and salty I could barely eat it. The cheesy bread was supposed to have no garlic, due to an ALLERGY, and the bread had so much garlic you could smell it before you opened it. By the time I got home with the pizzas Domino’s was closed and I couldn’t return them so thanks for ruining my dinner tonight! Dominos, you really slippin’! I shoulda gone to Pizza Hut bc that was a waste of $50! Def the last time I order anything from y’all!
  • HM
    Hannah Massengill
    Aug 29, 2022
    5.0
    Friendly and fast
  • TD
    Tyler Davidson
    May 19, 2021
    3.0
    This location never has any local coupons available on the app.
  • YM
    YT MakemSalty
    Feb 26, 2020
    1.0
    On Dec 31st 2019, after moving into a new apartment here in Knoxville Tennessee the prior evening, my and my roommates decided to order some food. The people who took our order were very nice and efficient , they quoted us an arrival time of a bout 45 min to an hour because only 2 people were working and they were short on staff. The order actually arrived promptly at the 35 min marker. When we opened the boxes there were huge puddles of grease in the middle of the pizza. Now not discounting the fact that pizza is naturally greasing this was more than what I would call “in excess” . 31 to the 1st was a holiday so I waited until the 2nd to call. I spoke to a female manager and discussed the problem we had and was told “Well, we would like to make this right” this request was made with persistence as I tend not to accept things for free. They said the next order was on them and I thank her for her time and hung up. February 25 of 2020, I called to have them make good on this promise just to be told my Name, number, address, and you guessed it; credit wasn’t in the system. I told them I could bring bank records, old phon with call log and time in call , etc to prove I ordered food from them. They declined the material. The manager which was also the GM stated he would have to see if the other GM remembered the call and he would get back to me, (still no word). Quality of food from my only experience: 1 customer service: 1 Follow through on promises: 1. This is a disgrace.

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