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Brand Certified

Chipotle Mexican Grill

3.4
(1240 reviews)

About

Mexican Restaurant
Chipotle Fountain City is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4829 N Broadway St, Knoxville, TN
37918, United States

Hours

Reviews

3.4
1,240 reviews
5 stars
513
4 stars
213
3 stars
101
2 stars
108
1 star
305
  • SM
    Susan Madison
    5 days ago
    1.0
    I was very disappointed at this Chipotle. I hadn't been here in a long time. The employees were not overly friendly- though that doesn't usually bother me, but it was obvious that they'd rather be chit-chatting about shows they are watching than actually serving up your food. The food was awful. I usually love Chipotle but the guacamole was not fresh, the portion of chicken was small, I had more guacamole and sour cream and queso on my salad than I had anything else. It was very salty! I will not be returning to this location. I wish I had seen all the reviews before I went. I just assumed Chipotle wouldn't maintain their integrity across all their restaurants.
  • MS
    MRD Services
    Mar 5, 2026
    3.0
    Everytime I order from this restaurant for pickup order. There is never napkins and utensil in the bag. They also need to learn how to wrap burritos better .
  • AH
    alexis hartney
    Mar 3, 2026
    1.0
    came in at 10:30, as soon as i walked in i received dirty looks from every single worker. i stood at the order line for five minutes while they all walked past me and tried to ignore me. then finally a young female walked over to me rolled her eyes and i asked if she had steak she said no. i said okay never mind then and as soon as i stepped out of the building they locked the doors when they close at 11. i will never come back. worst service ever completely unprofessional.
  • TG
    That Guy
    Mar 3, 2026
    1.0
    I don’t think there’s a worse modern brand. This location especially is one of the worst in the country. On multiple occasions I’ve gone in 1.5+ hours before closing and have been staring at ingredients and the employees with blatantly look at you and say “we’re out of ___” as you’re staring at it. Then when you push back they’ll tell you it’s for “online orders online”. Im done trying with this garbage brand. Over the years the quality has gotten worse while also the service has gotten 100xs worse. Don’t waste your time or money with this slop
  • MM
    Matt
    Feb 21, 2026
    1.0
    This is the 2nd time I came here during normal business hours just for them to be closed early, Its ridiculous. If you are going to operate a business atleast be open when you are supposed to be! Waste of gas driving all the way here!

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Certified March 08, 2026Yext Knowledge Graph
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