Business Details
About
Mexican Restaurant
Chipotle West Town Mall Food Court is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
395 reviews
5 stars
204
4 stars
80
3 stars
58
2 stars
13
1 star
40
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues like stale chips, cold food, and undercooked chicken.
Service Issues
Many reviews highlighted poor customer service, including unhelpful staff, long wait times, and lack of organization.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and overflowing trash bins.
Portion Sizes
There were complaints about smaller portion sizes compared to other locations, leading to dissatisfaction among customers.
Positive Experiences
Despite the negative feedback, some customers praised the friendly service and good food, particularly from specific staff members.
- MKMarissa Kirkpatrick4 days ago5.0What a great chipotle bowl. Never disappoints. And thank you for my server. She didn’t get frustrated with all my special instructions.
- KLKijeka LewisOct 19, 20251.0I ordered a bowl here and the only meat that looked edible at the time was the carnitas. I also ordered a bag of the $1.90 chips, which is a little less than half the bag in terms of the portion size. The chips were also stale. I went back and told the cashier and he offered me another bag, which also included stale chips. He insisted the chips were made that morning. I'd recommend developing a better system for maintaining the freshness of the chips.
- NVN VOct 2, 20251.0Let’s be honest: malls aren’t community spaces, they’re profit factories wrapped in fluorescent lights and sensory overload. We don’t need more mall culture—we need places where people actually belong. Now, about the food. My burrito was wrapped so loosely it spilled before I took a bite. No napkins in the bag. The chips were buried in clumps of coarse salt. And the queso? A cold, congealed yellow block dotted with sad red and green flecks. American fast food shouldn’t feel like a humiliation ritual. But here we are, stuck in the red-white-and-blue mall machine pretending this is normal.
- KKKatherine KillianSep 19, 20251.0Worker walks by yelling at my service dog causing incident
- DRDrake RussellSep 19, 20255.0Today’s service was fast, efficient, and polite. The food was better than other Chip’s in the area. The staff was also better. Normally mall meals are not that good. We were surprised they were this good. Five of us ate and three ordered from the Chip. The dinning area is loud, but expected. The dinning area was marginally clean.
Frequently Asked Questions About Chipotle Mexican Grill
What is Chipotle Mexican Grill at West Town Mall Food Court known for?
Chipotle Mexican Grill offers a fast-casual dining experience with a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial additives.
Where is the Chipotle Mexican Grill located in Knoxville?
It is located at 7600 Kingston Pike, Ste 1348A, within the West Town Mall Food Court in Knoxville, TN 37919.
What are the operating hours for Chipotle at West Town Mall Food Court?
The restaurant is open Monday through Thursday from 10:00 AM to 8:00 PM; Friday and Saturday from 10:00 AM to 9:00 PM; and Sunday from 12:00 PM to 6:00 PM.
Does this Chipotle location offer in-store pickup and delivery options?
Yes, customers can order for in-store pickup and delivery through their website or app.
How can I order online from Chipotle West Town Mall Food Court?
You can order online by visiting the order website at https://order.chipotle.com/ or using the Chipotle mobile app.
What payment methods are accepted at Chipotle West Town Mall Food Court?
They accept credit cards and also offer gift cards for purchase and use.
Is Chipotle at West Town Mall welcoming and inclusive to LGBTQ customers?
Yes, this location welcomes LGBTQ customers as part of its inclusive environment.
What nearby stores can I visit after dining at Chipotle West Town Mall Food Court?
After your meal, you can explore nearby retail stores like bareMinerals Boutiques for beauty products, Buckle for clothing, and Victoria's Secret for lingerie and women's apparel.
What entertainment options are available nearby Chipotle at West Town Mall?
Close by is the Regal West Town Mall Stadium 9 cinema, where you can enjoy the latest movies before or after dining.
Are there any beauty and wellness services near Chipotle West Town Mall Food Court?
Yes, nearby you can visit Lisa W Hair Artistry or Danielle Louise Hair for hair salon and beauty services.