Certified by Charleys Cheesesteaks • Mar 08, 2026
Reviews
4.3
511 reviews
5 stars
371
4 stars
48
3 stars
16
2 stars
26
1 star
50
JJ
Julian
5 days ago
1.0
If I could leave 0 stars I would. I had ordered 30+ mins in advance. And went I got there it was still not ready. And the lady that was putting them in bag kept going to the back disappearing and leaving the food in the counter cold and soggy. She sucked as an employee, she barely did anything. Horrible service on her part👎 and there was food missing still.
LR
Lizza Rys
Mar 2, 2026
5.0
Great food!! Always fresh !! The people work here always are nice and kind !!
JF
Joseluis Fuertes
Mar 1, 2026
5.0
10/10 hard workers fr. Latinos out here working hard. Friendly and great food. Hispanic short dude with glasses amazing worker fr.
RG
Reichen Gibson
Feb 23, 2026
5.0
Even when they had their little rush I waited no longer than 5 minutes. The staff are super friendly even when reminding you about the 60 something cent ranch fee if you desire that condiment. Ketchup is free so you tomato fans are safe. Highly satisfied
MM
Meghan Matthews-Denney
Feb 3, 2026
2.0
I just found a hair in my steak and cheese sandwich that I ordered through DoorDash I was extremely disappointed so I called the number on my receipt to no avail. I ended up with customer service who Directed me to the management at Westtown Mall of Charlie’s they asked me Via text to send a picture of My sandwich Which I did.
There are still no lines of communication with meme after sending a picture in As well asno reimbursement, no food -nothing-
So all I had the pleasure of doing today was reheating a sandwich just to bite into steak and cheese with someone else’s hair in my mouth. The worst part is I paid 30 bucks for the order through DoorDash- Buyer beware the reviews aren’t good. I should’ve checked first.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at West Town Mall?
Charleys Cheesesteaks is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Is delivery available at Charleys Cheesesteaks?
No, delivery service is not available at this location.
Does Charleys Cheesesteaks offer drive-through or pickup services?
No, both drive-through and pickup services are not offered at this location.
What payment methods are accepted at Charleys Cheesesteaks?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
It is located at 7600 Kingston Pike, #1336, Knoxville, TN 37919, inside West Town Mall.
Can you order Charleys Cheesesteaks online?
Yes, you can view the menu and place orders online through their website at https://order.charleys.com/menu/west-town-mall/
What nearby stores can I visit for phone or electronics needs before or after enjoying Charleys Cheesesteaks?
Wireless Trendz and Phone Garage are nearby mobile phone stores where you can shop for electronics.
Are there any beauty or spa services close to Charleys Cheesesteaks?
Yes, MedAesthetics, Platinum Glow Esthetics, Modern Bella Aesthetics, Beauty Mark Hair Studio, and Haven Luxe Hair are nearby beauty and spa options.
What are some nearby dining options around West Town Mall besides Charleys Cheesesteaks?
Nearby restaurants include Loco Burro, Drake's (a pub and sushi spot), Starbucks, Cinnabon, and Auntie Anne's.
Is there convenient ATM access near Charleys Cheesesteaks?
Yes, CoinFlip Bitcoin ATM and Coin Cloud Bitcoin ATM are available nearby for financial and currency exchange services.
Brand Certified Facts from Charleys Cheesesteaks
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