Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.6
175 reviews
5 stars
79
4 stars
35
3 stars
11
2 stars
14
1 star
36
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the cheesesteaks and fries, while others found them bland or poorly prepared.
Service Issues
Numerous complaints about rude and unprofessional staff, slow service, and incorrect orders.
Cleanliness Concerns
Reports of unsanitary conditions, including sightings of roaches, leading to customer dissatisfaction.
Pricing Concerns
Many customers feel the prices are too high for the quality and portion sizes of the food.
Positive Experiences
Some customers had positive experiences with fast service and enjoyed the food, indicating potential for improvement.
- LLLacresha LoganNov 15, 20255.0Employees work hard and are very kind!
- LCLeslie CooperNov 12, 20255.0Fast and convenient..And rarely Ever mess up an order..They are Excellent
- AGAaron GillilandOct 25, 20253.0The food is ok, but quantity is lacking. No hot sauce was available. Counters were dirty. After paying $20 for a sandwich and fries, they wanted me to pay $.69 for a ramekin of blue cheese dressing. The only decent thing about the visit is that the fries were fresh. There was no salt or seasonings on them, but the were at least hot...
- SSSnippuOct 19, 20252.0The toppings on my regular sized sandwich were only on half of the sandwich. I wanted small but got regular. The people speak too quietly and too fast for me to understand anything and the sandwich was dry. I won’t be going again
- E5Elektra 57Aug 7, 20251.0Don't waste your money. Worst cheese steak I've ever had. Had a fishy taste. Couldn't take more than one bite.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at West Town Mall?
Charleys Cheesesteaks is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Is delivery available at Charleys Cheesesteaks?
No, delivery service is not available at this location.
Does Charleys Cheesesteaks offer drive-through or pickup services?
No, both drive-through and pickup services are not offered at this location.
What payment methods are accepted at Charleys Cheesesteaks?
They accept American Express, Discover, Mastercard, and Visa credit cards.
Where is Charleys Cheesesteaks located?
It is located at 7600 Kingston Pike, #1336, Knoxville, TN 37919, inside West Town Mall.
Can you order Charleys Cheesesteaks online?
Yes, you can view the menu and place orders online through their website at https://order.charleys.com/menu/west-town-mall/
What nearby stores can I visit for phone or electronics needs before or after enjoying Charleys Cheesesteaks?
Wireless Trendz and Phone Garage are nearby mobile phone stores where you can shop for electronics.
Are there any beauty or spa services close to Charleys Cheesesteaks?
Yes, MedAesthetics, Platinum Glow Esthetics, Modern Bella Aesthetics, Beauty Mark Hair Studio, and Haven Luxe Hair are nearby beauty and spa options.
What are some nearby dining options around West Town Mall besides Charleys Cheesesteaks?
Nearby restaurants include Loco Burro, Drake's (a pub and sushi spot), Starbucks, Cinnabon, and Auntie Anne's.
Is there convenient ATM access near Charleys Cheesesteaks?
Yes, CoinFlip Bitcoin ATM and Coin Cloud Bitcoin ATM are available nearby for financial and currency exchange services.