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Arby's

4.1
(1415 reviews)
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Business Details

408 Lovell Rd, Knoxville, TN
37934, United States
(865) 675-7799
http://www.arbys.com/locations/us/tn/knoxville/408-lovell-rd/store-5415
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
408 Lovell Rd, Knoxville, TN
37934, United States

Hours

Reviews

4.1
1,415 reviews
5 stars
696
4 stars
372
3 stars
189
2 stars
54
1 star
104

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, rude staff, and incorrect orders, particularly at the drive-thru.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold or poorly prepared items, while some praised the freshness of certain dishes.

Cleanliness

The restaurant was noted for being clean, although some customers mentioned areas needing improvement.

Customer Experience

Mixed experiences with customer service; while some staff were described as friendly, others were reported as overwhelmed or unhelpful.
  • PD
    Paul Davidson
    Feb 3, 2026
    2.0
    Every time I go it takes 20+ minutes to get through the drive through. This time I had asked for horsey sauce and didn't get it. They never give napkins unless you ask. Undersized regular roast beef with 3 wrappers to make it look bigger
  • SH
    sandro huarachi
    Feb 1, 2026
    1.0
    Terrible service
  • BS
    Becky Sledge
    Jan 5, 2026
    3.0
    It was ok, we ordered double beef and cheddar, but only got single 😭
  • JE
    Jaxson Eubanks
    Dec 22, 2025
    1.0
    Found a hair in my food
  • DC
    Don Chandler
    Dec 12, 2025
    2.0
    It must have only been one person on duty, I waited for 10 minutes for him to answer the drive up and then another five while I made a shake.
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Brand Certified Facts from Arby's

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