Arby's

4.0
1039 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2750 Schaad Rd, Knoxville, TN
37921, United States

Hours

Reviews

4.0
1,039 reviews
5 stars
506
4 stars
276
3 stars
115
2 stars
49
1 star
93

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, incorrect orders, and unhelpful staff, leading to frustration and dissatisfaction.

Food Quality

There were numerous complaints about food quality, including cold items, undercooked meat, and missing components from orders.

Cleanliness

While some customers praised the cleanliness of the restaurant, others reported unsanitary conditions and issues with food preparation.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising the service while others noted rudeness and lack of engagement.
  • CJ
    Coy Johnson
    Dec 25, 2025
    5.0
    Great staff, very clean facility. Awesome food.
  • AP
    Aimee Pehrson
    Oct 28, 2025
    3.0
    The person who took our order in the drive thru was nice until we let her know she gave us the wrong drink. Two of the food items were fine, but one of the sliders was cold.
  • TF
    Tyler Farris
    Oct 20, 2025
    1.0
    I ordered a meal and two sliders, they gave me the entree and sliders but not fries, I drove back and asked if they could remake it and they remade all the food and didnt give me the fries again? I genuinely cant believe it and will not be coming back again. This was done by who I was told was a manager.
  • DD
    darkdragon55 david
    Sep 4, 2025
    1.0
    Took above 10 minutes to get my food and then everything to be wrong gave a vanilla milkshake even though I asked for chocolate milkshake and my hamburger was wrong and they were just standing around doing nothing
  • RR
    Regor
    Aug 15, 2025
    4.0
    Service was great except they didn't give us the most expensive entree. Notice when we returned home and the number on receipt doesn't get answered. So couldn't call to advise. Also ordered the big roast beef and buns are so small now more than half is just pushed into box to fit it. Ugh. Rest was good so gave 4 stars but needs some improvements.