Arby's

4.1
348 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
10816 Hardin Valley Rd, Knoxville, TN
37932, United States

Hours

Reviews

4.1
348 reviews
5 stars
187
4 stars
79
3 stars
34
2 stars
16
1 star
32

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences varied, with some praising friendly staff while others reported rudeness and slow service.

Food Quality

Food quality was inconsistent; some customers enjoyed fresh and hot meals, while others received cold or improperly prepared items.

Cleanliness

The restaurant was frequently noted for its cleanliness, contributing positively to the overall dining experience.

Order Accuracy

Many customers experienced issues with incorrect or incomplete orders, leading to dissatisfaction.

Speed of Service

Service speed was a common complaint, with several reviews highlighting long wait times in the drive-thru.
  • AJ
    Ann Jackson
    Nov 10, 2025
    5.0
    Pleasant crew, food was hot, clean store
  • MH
    Michael Hu
    Nov 9, 2025
    5.0
    Nice place
  • DJ
    Dan Jones
    Oct 8, 2025
    5.0
    Never had issue getting food via drive thru. Love their brisket.
  • RC
    R.S. Chadha
    Aug 26, 2025
    4.0
    Very fantastic foods, yumi yumi
  • BI
    Bill Irwin
    Aug 17, 2025
    1.0
    Went through the drive-through with my grandson. Got a Reuben sandwich and large crinkle fries. Was hands-down the worst Reuben sandwich I’ve ever eaten in my life. It was undersized overpriced, the middle of the bread was soggy, and the outer edges were dried out. The french fries were dried out in the middle and the dog got a treat. My grandson’s chicken sandwich and potato cakes were OK, but he inhaled them so fast who could’ve detected whether it actually tasted good or not. And all this after we waited between seven and 10 minutes to get the food at the drive-through window. I will not be going back to this Arby’s location.