Arby's

4.0
1395 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2819 Chapman Hwy, Knoxville, TN
37920, United States

Hours

Reviews

4.0
1,395 reviews
5 stars
655
4 stars
372
3 stars
204
2 stars
59
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several reviews highlighted rude and unprofessional behavior from staff, particularly at the drive-thru, leading to negative experiences.

Food Quality

Food quality was inconsistent, with reports of cold or incorrect orders, but some customers praised the freshness and taste of certain items.

Wait Times

Customers frequently mentioned long wait times, especially during busy hours, impacting their overall experience.

Staff Performance

While some employees received praise for their hard work and friendliness, others were criticized for poor service and lack of efficiency.
  • JF
    Judy Francis
    3 days ago
    5.0
    Made my food fresh the evening I went the fries were amazing fresh out of the fryer but a nice quiet restaurant to go to .
  • NG
    Nicholas Gabor
    Dec 21, 2025
    3.0
    The food is very good no wait you can dine in or take it out people are good the roast beef is the best
  • SB
    seth Broussard
    Nov 23, 2025
    1.0
    Rude old white male, drive through operator. Rushed us through the order and after we finished said Jesus over the mic. Started our day trip to Gatlinburg off with a bad taste in our mouth.
  • S2
    skh 2021
    Nov 22, 2025
    5.0
    Had a great time
  • LD
    Layni Duncan
    Nov 9, 2025
    1.0
    I waited almost 10 minutes at the speaker to order my food and the person taking my order was rude. Then when I pulled around to the window, he slammed the window open and shut each time. Once I got home to eat my food, the sandwich was wrong despite the sticker on the wrap having the right order. Usually I wouldn’t leave a review, but after spending almost $15 to not even get the right food (considering that they were out of curly fries too), I’m pretty upset.