Arby's

3.9
1345 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2657 Magnolia Ave, Knoxville, TN
37914, United States

Hours

Reviews

3.9
1,345 reviews
5 stars
598
4 stars
357
3 stars
183
2 stars
92
1 star
115

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times, especially in the drive-thru, with some experiencing delays of over 30 minutes.

Food Quality

While some customers enjoyed the food, there were multiple complaints about incorrect orders and food being served cold or poorly prepared.

Staff Attitude

Customer service experiences varied widely, with several reviews highlighting rude or unprofessional behavior from staff, particularly management.

Cleanliness Issues

Several customers noted unsanitary conditions in the bathrooms and overall cleanliness concerns in the restaurant.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff and good food quality during certain visits.
  • SS
    Sean Stamps
    Dec 31, 2025
    5.0
    This east side location always has great food and service.
  • JC
    johnny chamberlain
    Dec 22, 2025
    3.0
    The employee was occupied on the phone while doing customer service.
  • MA
    micah andrews
    Dec 13, 2025
    4.0
    Food was good, was 630 on a Saturday evening, slow and took forever to get food in the drive through. I am not certain why but totally cramped my style.
  • VA
    Virginia Abbott
    Dec 11, 2025
    1.0
    Went in there to order food and we ordered a double burger which was burnt really bad it was black no tomatoes on it and it had the sauce on it and I didn’t want it the guy making the sandwiches was slow and rude won’t be back
  • FK
    Fred Kueber
    Nov 26, 2025
    1.0
    If not the staff's fault for this bad review its management. I waited nearly 30 minutes at the drive-thru to even place an order then receive a less than satisfactory order once it was finished. There was only two staff members working and they were trying to fulfill a large online order. So everybody waiting in line had to wait for these internet orders to be completed while customers are sitting in their cars waiting to order. Very lack of planning for Staffing for the store hurts the stuff that's working there because it's not their fault food I like the red ranch sauce on the beef and cheddar I asked for extra and I didn't even get any on my sandwich. If there was any it wasn't much and the extra red Ranch was not given in my potato cakes for very lukewarm. Having to wait this long I would say my order would be made very well but it's not what I expected. I did not want fast food hamburgers and junk I wanted the potato cakes in a good beef and cheddar. This situation is blamed on management not being there to male these two staff members out and keep them from getting people mad at them for the lack of Staffing