Arby's

4.0
1050 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6909 Kingston Pike, Knoxville, TN
37919, United States

Hours

Reviews

4.0
1,050 reviews
5 stars
530
4 stars
258
3 stars
123
2 stars
41
1 star
98

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Food Quality

Feedback on food quality was mixed, with some praising it while others noted undercooked or poorly prepared items.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of responsiveness.

Cleanliness

While some customers appreciated the cleanliness of the restaurant, others reported greasy floors and unsanitary conditions.

Service Speed

Several reviews mentioned slow service times, particularly during busy periods.
  • JB
    Judy Bowling
    Dec 23, 2025
    5.0
    Great sandwiches! Always one of my favorites!
  • CC
    Clark
    Nov 23, 2025
    1.0
    First time visiting this arby's. They didnt make me sit at the speaker like some. I ordered on the app a few minutes in advance though, and it took ten minutes. Then i got my two sandwhiches. On the way home 30 minutes away, i noticed i could smell curly fries. I avoid those for health, but the lady did say something i couldnt understand. Before she walked back inside after handing my food off. I thought, well maybe they gave me fries for the wait. I did see two sanwhiches in there. Then i get home, and i had the wrong two sandwhiches. I ordered a smokehouse brisket and reuben. I received a roast beef and ham/swiss/chicken. Im picky about arby's meats, so i threw the beef away and the ham. I tried to eat the chicken patty, but it was overcooked.
  • MJ
    MB Jones
    Nov 14, 2025
    3.0
    Brisket not great
  • TM
    Tracy McClory
    Oct 23, 2025
    5.0
    Arby's piled on the beef!!! That would NEVER happen at Taco Bell even if you pay for double meat. Good job Arby's!!!
  • GC
    Gabrielle Coffey
    Oct 17, 2025
    2.0
    Just save yourself the money and do NOT order the new steak bite bowl. My husband and I both decided to try it, never again. The macaroni was cold, not just a little cool, but like it came straight from the fridge. The French onion crisps were soggy. Worst of all was the "steak", it was just charred beef fat. The staff weren't rude, but weren't nice either, we didn't have any issues with that. We did however, have issues with the fact they didn't wear gloves at all for anything.