Arby's

4.0
695 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
5345 Millertown Pike, Knoxville, TN
37924, United States

Hours

Reviews

4.0
695 reviews
5 stars
355
4 stars
178
3 stars
62
2 stars
32
1 star
68

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being fresh and hot while others were cold or poorly prepared.

Service Experience

Service quality varied significantly; some customers praised friendly staff, while others reported rude or inattentive service.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the dining area and bathrooms.

Order Accuracy

Multiple customers experienced issues with incorrect orders, leading to dissatisfaction.

Staff Performance

Certain employees, particularly named individuals, received high praise for their exceptional service, while others were criticized for poor attitudes.
  • JJ
    Jessica
    Jan 3, 2026
    3.0
    It's one of the better fast food restaurants on Broadway. I give it a solid 3.5!
  • BH
    Brad Harville
    Sep 28, 2025
    3.0
    I stopped for a friend of mine I hate Arby's
  • MB
    Melissa Blaque
    Sep 27, 2025
    1.0
    I ordered a smokehouse brisket. It was bloody. I called for a manager "Elijah" answered, said he was the manager. I told him my sandwich was bloody. He responded, "ma'am that's impossible!" I told him I'd gladly send him pictures. He said, something loudly and laughed & hung up on me then wouldn't answer. I was polite & respectful. He shouldn't have a job after that.
  • CJ
    Chantay J
    Sep 10, 2025
    5.0
    Great food great gm who serves with a smile always fresh and hot always very clean and inviting
  • JS
    Jeffrey Summers
    Sep 9, 2025
    5.0
    Cathy was great. Food was great for Arby's. Recommend