McDonald's

3.6
1663 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
840 N Kentucky St, Kingston, TN
37763, United States

Hours

Reviews

3.6
1,663 reviews
5 stars
622
4 stars
387
3 stars
299
2 stars
139
1 star
216

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food freshness, including stale buns, cold fries, and incorrect orders.

Cleanliness

Numerous reviews highlighted a lack of cleanliness in both the dining area and restrooms, with dirty tables and trash accumulation.

Customer Service

Service was frequently described as slow and rude, with several customers noting unprofessional behavior from staff.

Order Accuracy

A significant number of reviews mentioned incorrect orders and missing items, indicating a consistent problem with order fulfillment.
  • SD
    Sherry Davis
    Dec 26, 2025
    1.0
    Big Mac hamburger buns were so stale they crumbled when you bit into them. Took back to counter and showed one of the employees. He called manager over. They offered to cook me a fresh one. They must have forgotten as my husband completed his meal and I demolished the fries. We waited a very long time. Finally, I said "let's go". No more waiting. I told employee we were leaving. He was shocked I had not received the "remake" as he called it. He did not even try to find out why. Tables were dirty. Booth seats were dirty. The entire experience was a bad one. After spending $20 for dinner and driving over 8 hours on our trip...I was really disappointed. Fix for the next customer please.
  • AB
    Anna M. Johnston- Barnett
    Dec 15, 2025
    3.0
    Can't ever listen to no salt on fries.
  • KG
    Keoni Galloway
    Dec 10, 2025
    1.0
    Quite literally everything that could go wrong went wrong
  • CC
    christy callahan
    Dec 6, 2025
    1.0
    Customer service is lacking.
  • KE
    Kayci England
    Nov 15, 2025
    1.0
    They got my order wrong twice in a row , I ordered literally a plain hamburger just a burger and patty how do you mess that up ? then the nuggets they gave in the first order were days old tasted like ,and when I go in to get my burger fixed and new nuggets , all the workers was rude , there was a workers girlfriend leaning over the counter hand feeding him , anyways i get my new order and my burger is cold , my bun is cold , they just slapped it together, then my mcflurry i ordered i ordered the larger size they filled it up the size of the mini size so I had to ask hey can you fill this up the normal size and then the worker that was getting hand fed over the counter by his gf , hes the one thay fixed my mcflurry , he brings it back to me filled to the brim and oreos falling all over the counter and slams it down like here and im trying to get oreo and ice cream off my hands cause it was smeared all over the cup it comes in , so once I get my mcflurry fixed , here comes my fixed nuggets which they wasnt the girl worker went right back there and grabbed the same days old nuggets from the same batch like I wasnt gonna notice , they was hard as a rock , the burger was nasty , haven't made it to the mcflurry yet cause I cant or it will spill all over me in the truck, I never leave reviews but this is sad , I eat mcdonald's everyday and when I say everyday I mean it , so I know how service is supposed to be and how fresh food is supposed to be and I got neither from this mcdonald's, they are a shitty mcdonald's and I would not recommend going at least when its night shift I dont know about day shift , anyways go to cook out hahah

Frequently Asked Questions About McDonald's

What are the regular dining hours for this McDonald's location?

The McDonald's in Kingston, TN is open for dining from 4:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to 11:00 PM on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

What time does the drive-through open and close at this McDonald's?

The drive-through is open from 4:00 AM to 11:00 PM Monday through Thursday, 4:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.