Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Multiple reviews highlighted concerns about the cleanliness of the restaurant, including dirty tables and restrooms.
Food Quality
Customers frequently reported issues with food quality, including cold, stale, or improperly prepared items.
Service Problems
Many reviews mentioned poor service, including rude staff, incorrect orders, and slow response times.
Inconsistent Experience
Customers experienced a wide range of service and food quality, with some praising the staff and food while others reported significant issues.
Health Concerns
Several reviews raised serious health concerns, including food safety issues and unsanitary conditions.
KE
Kayci England
Nov 15, 2025
1.0
They got my order wrong twice in a row , I ordered literally a plain hamburger just a burger and patty how do you mess that up ? then the nuggets they gave in the first order were days old tasted like ,and when I go in to get my burger fixed and new nuggets , all the workers was rude , there was a workers girlfriend leaning over the counter hand feeding him , anyways i get my new order and my burger is cold , my bun is cold , they just slapped it together, then my mcflurry i ordered i ordered the larger size they filled it up the size of the mini size so I had to ask hey can you fill this up the normal size and then the worker that was getting hand fed over the counter by his gf , hes the one thay fixed my mcflurry , he brings it back to me filled to the brim and oreos falling all over the counter and slams it down like here and im trying to get oreo and ice cream off my hands cause it was smeared all over the cup it comes in , so once I get my mcflurry fixed , here comes my fixed nuggets which they wasnt the girl worker went right back there and grabbed the same days old nuggets from the same batch like I wasnt gonna notice , they was hard as a rock , the burger was nasty , haven't made it to the mcflurry yet cause I cant or it will spill all over me in the truck, I never leave reviews but this is sad , I eat mcdonald's everyday and when I say everyday I mean it , so I know how service is supposed to be and how fresh food is supposed to be and I got neither from this mcdonald's, they are a shitty mcdonald's and I would not recommend going at least when its night shift I dont know about day shift , anyways go to cook out hahah
DH
Darian Hill
Nov 2, 2025
1.0
DO NOT EAT HERE IT IS A BIOHAZARD. We stopped here Nov 2nd at 2pm. We did not eat here for a real reason. We stopped to go to the bathroom and when my husband and my son were inside a employee walked into the men's room, ran his hands under some water and then left. When my son was using the restroom and it was his turn to wash his hands. They realized dispenser was empty. There was no soap in the men's bathroom and this employee came in, used the bathroom then just ran his fingers under the water.
This is a health hazard. Remember this is how Hep A is spread. Do better.
CW
Christina Williams
Oct 30, 2025
1.0
Spent $4 on a sundae and they only filled it half way and when I asked for a new one she gave me a terrible look and told me to leave and said she can’t fill it anymore
SG
Shari Green
Oct 23, 2025
1.0
Don't order coffee here!!! I'm here for two weeks and so far, every single time I order coffee the way I like it, it's very cold. I order with a lot of cream but that's no reason for receiving it cold. That means that what I'm purchasing has been sitting there and is not fresh. Every other McDonald's gets it right, why can't this place??? 1 start.... zero of I could.
ER
Emmett Roden
Oct 12, 2025
1.0
I don’t know if they were having a bad day today, but I really couldn’t get out of this McDonald’s fast enough. I stopped here because I needed a place with Wi-Fi to hunker down for a few hours to do homework. I ordered a vanilla cone to start off, and it wasn’t great. The ice cream was more icy than creamy — it tasted cheap and poorly mixed.
Later, I ordered my usual meal deal, which was fine. However, the biggest problems were the seating and the overall cleanliness. The booths are all positioned directly in front of large panels of windows, and at a certain time of day, the dining area is completely flooded with sunlight. There are no shades or blinds to block the glare, which made it very uncomfortable to sit anywhere for long.
Cleanliness was another major issue, both in the dining area and in the restroom. Most of the tables were dirty, with spilled food and trash on the floor underneath several of them. It didn’t seem like anyone was cleaning throughout the day. The bathroom wasn’t much better — not the worst I’ve seen, but still unpleasant. There were no toilet seat covers available at all, so I had to clean the seat myself with soap before using it. The toilet clearly hadn’t been cleaned that day either, and the floor was sticky, which was disgusting.
Overall, the lack of upkeep and attention to cleanliness made this McDonald’s an uncomfortable place to stay. Even though the food itself was acceptable, the environment left a very negative impression.
What are the regular dining hours for this McDonald's location?
The McDonald's in Kingston, TN is open for dining from 4:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to 11:00 PM on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
What time does the drive-through open and close at this McDonald's?
The drive-through is open from 4:00 AM to 11:00 PM Monday through Thursday, 4:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
Does this McDonald's location offer delivery service?
Yes, delivery is available daily with hours from 5:00 AM to 10:30 PM Monday through Thursday, 5:00 AM to 11:30 PM on Friday and Saturday, and 6:00 AM to 10:30 PM on Sunday. Orders can be placed online.
Can I use curbside pickup at this McDonald's?
Yes, this location offers curbside pickup as part of its pickup and delivery services.
What payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is there a mobile app available for ordering from this McDonald's?
Yes, you can order using the McDonald's App available on both iOS and Android platforms.
Does this McDonald's have a drive-through?
Yes, it has a drive-through service available during its drive-through hours.
What other fast food restaurants are near this McDonald's location?
Nearby fast food options include another McDonald's and Hardee's, which also offer burger and breakfast menu items.
Are there any hotels close to this McDonald's where visitors can stay?
Super 8 hotel is located nearby, making it convenient for travelers to grab a meal at McDonald's during their stay.
What other dining options are available near this McDonald's?
Nearby dining includes Mei Wei, a Chinese and Asian restaurant, Copeland's diner, and Pizza Hut for pizza lovers.