Wendy's

3.8
953 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1990 Enterprise Place, Kingsport, TN
37660, United States

Hours

Reviews

3.8
953 reviews
5 stars
400
4 stars
249
3 stars
142
2 stars
46
1 star
116

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold, undercooked, or poorly prepared food, with specific complaints about fries and burgers.

Staff Attitude

Mixed feedback on staff friendliness; some customers praised individual employees while others reported rudeness and poor customer service.

Management Concerns

Several reviews highlighted poor management and lack of training among staff, leading to operational inefficiencies.

Positive Experiences

Despite the negative feedback, some customers enjoyed specific menu items like the chili and Frosty, and noted good experiences at certain times.
  • JM
    Jody M.
    Nov 12, 2025
    4.0
    Good food and service. I just can't stay away from the frosties. !!!
  • KS
    Kimberly Stout
    Oct 19, 2025
    1.0
    Sucks.. the manager actually was loving all over two small dogs that a customer brought in and she turned around and went right back to work handling food .. just nasty ..
  • CC
    Cody
    Oct 7, 2025
    1.0
    Would not suggest this Wendy’s
  • LH
    Lance H
    Oct 4, 2025
    1.0
    I ordered chicken tenders in the mobile app. I got to the window and they said it would be a couple of minutes and asked me to pull forward. I waited over 10 minutes and nobody ever brought my food out.
  • MB
    Michael Britt
    Sep 29, 2025
    1.0
    Very slow. Baconator had 2 small pieces of bacon on it. Definitely did not look like the picture on the sign. Hamburger was dry like it had been sitting in the warmer all day.

Frequently Asked Questions About Wendy's

Is 867 - 9593 1990 Enterprise Pl Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.